Admin Portal (UCEP) – Getting Started
User Guides
Login and Overview | Managing Your Main Line | Creating or Editing a Holiday Schedule | Resetting User's Web Portal Password and/or Voice Portal Passcode | Resetting User's Anywhere Connect or Unity Password | Rename a User | Setting up Voicemail to Email for a User
To read the Administrator Post Training Guide, Click Here.
Admin Portal (UCEP) - User Guides
User Guides
Call Detail Records | Departments | Call Park | Call Pickup | Calling Plans | Feature Access Codes | Directory | Disaster Redirect | Auto Attendants | Hunt Groups
Admin Portal (UCEP) Downloads & Links
To access the Administrator Portal, visit the Downloads and Links page.
Admin Portal (UCEP) - Call Center Guides
Admin Portal (UCEP) - Call Center Videos
To watch the videos, visit our Configuring Call Center Settings videos page.
Custom Greetings - Call Center Announcements
Call Center Announcements - Read Guide
Custom Greetings - Call Center Routing Policies
Call Center Routing Policies - Read Guide
Voice Portal – Record Custom Voicemail Greeting
Record Custom Voicemail Greeting - Read Guide