For Administrators

Discover our portals’ features, and quickly learn how to use them with our help guides and video tutorials.

Select your category:
Getting Started | User Guides | Videos | Downloads & Links | Call Center Guides | Call Center Videos | Custom Greetings

Admin Portal (UCEP) – Getting Started

User Guides

Login and Overview | Managing Your Main Line | Creating or Editing a Holiday Schedule | Resetting User’s Web Portal Password and/or Voice Portal Passcode | Resetting User’s Anywhere Connect or Unity Password | Rename a User | Setting up Voicemail to Email for a User

Admin Portal (UCEP) – User Guides

User Guides

Call Detail Records | Departments | Call Park | Call Pickup | Calling Plans | Feature Access Codes | Directory | Disaster Redirect | Auto Attendants | Hunt Groups

Admin Portal (UCEP) Videos

To watch the videos, visit our Admin Portal (UCEP) videos page.

Admin Portal (UCEP) Downloads & Links

To access the Administrator Portal, visit the Downloads and Links page.

Admin Portal (UCEP) – Call Center Guides

Call Center Guides

Modifying the Name of Call Centers | Modifying Call Center Settings | Call Center Announcements | DNIS (Dialed Number Identification Services) | Call Center Settings | Forced Forward | Holiday Service | Night Service | Bounced Calls | Call Center Overflow | Stranded Calls

Admin Portal (UCEP) – Call Center Videos

To watch the videos, visit our Configuring Call Center Settings videos page.

Custom Greetings – Call Center Announcements

Call Center Announcements – Read Guide

Custom Greetings – Call Center Routing Policies

Call Center Routing Policies – Read Guide

Voice Portal – Record Custom Voicemail Greeting

Record Custom Voicemail Greeting – Read Guide