For administrators

Discover our portals’ features, and quickly learn how to use them with our help guides and video tutorials.

Admin Portal (UCEP) – Getting Started

Getting Started – Read Guide

Admin Portal (UCEP) – Call Center Guide

Call Center Guides

Modifying the Name of Call Centers | Modifying Call Center Settings | Call Center Announcements | DNIS (Dialed Number Identification Services) | Call Center Settings | Forced Forward | Holiday Service | Night Service | Bounced Calls | Call Center Overflow | Stranded Calls

Administrator Portal guides

Group Administrator User Guide – PDF – Read Guide

Custom Greetings – Call Center Announcements

Call Center Announcements – Read Guide

Custom Greetings – Call Center routing polices

Call Center routing policies – Read Guide

Voice Portal – Record Custom Voicemail Greeting

Record Custom Voicemail Greeting – Read Guide

To access the Administrator Portal, visit the Downloads and Links page.

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Administrator Portal videos

Coming soon…

Call Recording Portal Tutorial

Call recording portal

 

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Frequently asked questions