Night Service

You use this section to configure the call center to route calls differently during hours when the queue is not in service.  This is determined by a schedule that defines the business hours of the queue.  Night service cannot be disabled, however, it can have a schedule that defines business hours to be 24x7, which means that no night service is provided.

Please Note: Night service requires Premium Call Center.

1. Configure the Action settings. Select from the following:
   1. None
   2. Perform busy treatment
   3. Transfer to phone number/SIP-URI and then enter the SIP-URI in the text box
2. Set to force night service. For Force night service now regardless of business hours schedule, select On or Off.
3. Select the business hours.
4. Define if feature access codes can override the night service. Check or uncheck All feature access codes to manually override night service.
5. Define if an announcement is played before night service action.
6. Select from the following modes for the announcement:
   1. Normal announcement
   2. Manual mode announcement
7. Select the Normal Mode announcement. Choose from the following options:
   1. Select the Default option to play the system default announcement.
   2. To play announcements from a URL, choose the URL option and enter up to four URL addresses.
   3. To add a custom announcement, select the Custom option and choose a file from the drop-down menu. Please see guide on custom greetings.
8. Select a Manual Mode announcement. Choose from the following options:
   1. Select the Default option to play the system default announcement.
   2. To play announcements from a URL, choose the URL option and enter up to four URL addresses.
   3. To add a custom announcement, select the Custom option and choose a file from the drop-down menu. Please see guide on custom greetings.
9. Click Save.