Night Service
You use this section to configure the call center to route calls differently during hours when the queue is not in service. This is determined by a schedule that defines the business hours of the queue. Night service cannot be disabled, however, it can have a schedule that defines business hours to be 24x7, which means that no night service is provided.
Please Note: Night service requires Premium Call Center.
- Configure the Action settings. Select from the following:
- None
- Perform busy treatment
- Transfer to phone number/SIP-URI and then enter the SIP-URI in the text box
- Set to force night service. For Force night service now regardless of business hours schedule, select On or Off.
- Select the business hours.
- Define if feature access codes can override the night service. Check or uncheck All feature access codes to manually override night service.
- Define if an announcement is played before night service action.
- Select from the following modes for the announcement:
- Normal announcement
- Manual mode announcement
- Select the Normal Mode announcement. Choose from the following options:
- Select the Default option to play the system default announcement.
- To play announcements from a URL, choose the URL option and enter up to four URL addresses.
- To add a custom announcement, select the Custom option and choose a file from the drop-down menu. Please see guide on custom greetings.
- Select a Manual Mode announcement. Choose from the following options:
- Select the Default option to play the system default announcement.
- To play announcements from a URL, choose the URL option and enter up to four URL addresses.
- To add a custom announcement, select the Custom option and choose a file from the drop-down menu. Please see guide on custom greetings.
- Click Save.