Stranded Calls

Configure the call center routing policy for calls stranded in queue when all agents have signed out.

1. Configure the Action settings. Select from the following:
   1. Leave in queue
   2. Perform busy treatment
   3. Transfer to phone number/SIP-URI and then enter the SIP-URI in the text box
   4. Night Service (premium call center)
   5. Play ringing until caller hangs up (premium call center)
   6. Play announcement until caller hangs up (premium call center)
2. Then select the announcement. Choose from the following options:
   1. Select the Default option to play the system default announcement.
   2. To play announcements from a URL, choose the URL option and enter up to four URL addresses.
   3. To add a custom announcement, select the Custom option and choose a file from the drop-down menu. Please see guide on custom greetings.
3. Click Save.