Contact us

Can’t find the answer to your question? Call us and we’d be happy to help.

For support or assistance with your account:

If you are at your desk, with a working number, call 611.

If you are away from your desk, call the appropriate former service provider.

Former service provider Phone number
Charter 866-603-3199
Bright House Networks 877-470-2023
Time Warner Cable 888-812-2591

Have your account number ready to help us serve you faster.

Should you have a service affecting issue please contact our 24/7 Support desk at (877) 470-2023 or 611 from your operational Hosted Voice phone. You can also email them at ETS@charter.com

Should you have a request to either MOVE, ADD, CHANGE or Disconnect your service please contact our Client Services dept. at (888) 812-2591 Opt 4.