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Unity - Receptionist Console - Read Guide

Unity Desktop Help Guide - Getting Started - Read Guide
The Interface | Call Control | Busy Lamp Field | Instant Messaging

Unity Desktop Help Guide – Read Guide

Unity Call Center Supervisor - Read Guide

Unity Omnichannel Supervisor - Read Guide

Unity Call Center Agent - Read Guide

Unity Call Center Statistics - Read Guide

Unity Call Center Reports - Read Guide

Unity CRM Integration – Sugar CRM - Read Guide
Configuring the Sugar CRM Portal | Configuring Sugar CRM Integration | Unity CRM Functionality

Unity CRM Integration – Zoho CRM - Read Guide
Configuring Zoho CRM Integration | Unity CRM Functionality | Troubleshooting

Unity CRM Integration - Salesforce.com - Read Guide
Configuring Salesforce.com Integration | Contact pop | Contact Search | Call log Entry

Unity CRM Integrations – Agile CRM - Read Guide
Configuring Agile CRM | Contact pop | Contact Search | Call log Entry

Unity CRM Integration – MS Dynamics - Read Guide
Integrating MS Dynamics | Login and Password | Contact pop | Contact Search | Call log Entry

Unity CRM Integrations – Zendesk - Read Guide
Configuring Zendesk Integration | Contact pop | Contact Search | Call log Entry

Unity CRM Integration - Omnichannel - Read Guide
Introduction | Authorization | End User Experience | Managing Twitter | Transfer | Attachments | Direct Message Request | CRM Automatic Contact pop | Viewing Historical Conversations | Troubleshooting
Unity Desktop Videos
To watch videos, please visit our Unity Desktop Videos page.
Unity Desktop Training (recorded webinar)
Unity Receptionist Videos
To watch videos, please visit our Unity Receptionist Videos page.
Broadworks Receptionist Console guides

Receptionist Console - Read Guide
Managing Calls | Receptionist Interface | Managing Contacts | Managing Queues | Keyboard Shortcuts
Broadworks Receptionist Console Videos