Unity Guides
Unity - Receptionist Console - Read Guide
Unity Desktop Help Guide - Getting Started - Read Guide
The Interface | Call Control | Busy Lamp Field | Instant Messaging
Unity Desktop Help Guide – Read Guide
Unity Call Center Supervisor - Read Guide
Unity Omnichannel Supervisor - Read Guide
Unity Call Center Agent - Read Guide
Unity Call Center Statistics - Read Guide
Unity Call Center Reports - Read Guide
Unity CRM Integration – Sugar CRM - Read Guide
Configuring the Sugar CRM Portal | Configuring Sugar CRM Integration | Unity CRM Functionality
Unity CRM Integration – Zoho CRM - Read Guide
Configuring Zoho CRM Integration | Unity CRM Functionality | Troubleshooting
Unity CRM Integration - Salesforce.com - Read Guide
Configuring Salesforce.com Integration | Contact pop | Contact Search | Call log Entry
Unity CRM Integrations – Agile CRM - Read Guide
Configuring Agile CRM | Contact pop | Contact Search | Call log Entry
Unity CRM Integration – MS Dynamics - Read Guide
Integrating MS Dynamics | Login and Password | Contact pop | Contact Search | Call log Entry
Unity CRM Integrations – Zendesk - Read Guide
Configuring Zendesk Integration | Contact pop | Contact Search | Call log Entry
Unity CRM Integration - Omnichannel - Read Guide
Introduction | Authorization | End User Experience | Managing Twitter | Transfer | Attachments | Direct Message Request | CRM Automatic Contact pop | Viewing Historical Conversations | Troubleshooting
Unity Desktop Videos
To watch videos, please visit our Unity Desktop Videos page.
Unity Desktop Training (recorded webinar)
Unity Receptionist Videos
To watch videos, please visit our Unity Receptionist Videos page.
Broadworks Receptionist Console guides
Receptionist Console - Read Guide
Managing Calls | Receptionist Interface | Managing Contacts | Managing Queues | Keyboard Shortcuts
Broadworks Receptionist Console Videos