Business Apps

Discover your business apps' features and quickly learn how to use them with our help guides and videos below.

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Unity | Broadworks Receptionist Console

Anywhere Connect Guides for Desktop

About Anywhere Connect Desktop - Read Guide

Getting Started - Read Guide

Installation | Sign In | Main Window | My Information | Communications Window | Start Chat | Make Audio or Video Call | Share Your Desktop

Contacts - Read Guide

Adding Contacts | Editing Contacts

Presence - Read Guide

Anywhere Connect Chat and Group Communications - Read Guide

Chat View | File Sharing | Desktop Sharing | Group Communications

Audio and Video Calls - Read Guide

Make Call From Your Computer | Call From Phone | Answer Call | Contact Name Lookup for Incoming Calls | Missed Call or Communication | Full Screen in Video Call | Multiparty Sessions | Call Waiting | Call Transfer | Message Waiting Indication | Call Park and Retrieve | Call Pull

Search - Read Guide

Communication History - Read Guide

Preferences - Read Guide

Credentials | General | Audio and Video | Proxy

Call Settings - Read Guide

Spectrum Anywhere | Remote Office | Call Forwarding | Do Not Disturb | Simultaneous Ring Personal | Block My Caller ID

Sign Out - Read Guide

Sign Out of Anywhere Connect (Windows) | Sign Out of Anywhere Connect (MAC) | Exit Application (Windows) | Exit Application (MAC)

Multi-Device Support - Read Guide

System Requirements - Read Guide

Troubleshooting - Read Guide

Keyboard Shortcuts - Read Guide

Anywhere Connect Videos for Desktop

To watch videos, visit our Anywhere Connect Videos for Desktop page

Anywhere Connect Training (recorded webinar)

To download Anywhere Connect Desktop (MAC and Windows), visit our Downloads and Links page

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Anywhere Connect Desktop Skype4Business

Skype4Business (S4B) - Read Guide

What is Anywhere Connect S4B? | System Requirements | Download and Installation | Signing In and Signing Out | Placing Outbound Calls From Skype to Another Skype Contact | Placing Outbound Calls From Skype Dialer | Placing Outbound Calls From Outlook | Placing Outbound Calls From Internet Explorer | Troubleshooting | Customer Support

Anywhere Connect Videos for Desktop Skype4Business

To watch videos, visit our Anywhere Connect Videos for Desktop Skype4Business page

To download Anywhere Connect Skype4Business (Windows), visit our Downloads and Links page

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Anywhere Connect Guides for iPhone and iPad

About Anywhere Connect for iPhone/iPad - Read Guide

Getting Started - Read Guide

How do I Download Connect?

Main Menu & Pages - Read Guide

Introduction | What you Will see When First Logging in | Main Menu

Status and Presence - Read Guide

Introduction | Status | Presence

Chat and Group Chat (Instant Messaging) - Read Guide

Introduction | Starting a Chat Message | Group Chat

Audio and Video Calls - Read Guide

Introduction | Dial Pad | Make Audio or Video Calls | Answer and End Calls | In-call Actions | Missed Calls and New Messages | Message Waiting Indicator and Voice Mail Access | Business Line Call Back and Call-through | Contact Name Lookup for Incoming Calls and Call Logs | Call Waiting | Call Transfer | Call Pull | Call Park

Call History and Directory - Read Guide

Call History | Directory

Call Settings - Read Guide

Introduction | Spectrum Anywhere | Call Forwarding | Do Not Disturb | VOIP Calling | Updating Your Password | Troubleshooting

Sign Out - Read Guide

Introduction | Signing out of Anywhere Connect

Multi-Device Support - Read Guide

Other Features - Read Guide

Version Control | Privacy Management | Failover and Failback

Abbreviations - Read Guide

Anywhere Connect Videos for iPhone

To watch videos, visit our Anywhere Connect Videos for iPhone page

To download Anywhere Connect iPhone, visit our Downloads and Links page

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Anywhere Connect Guides for Android

About Anywhere Connect Android Phone and Tablet - Read Guide

Getting Started - Read Guide

How do I Sign In?

Main Menu and Pages - Read Guide

First Login | Main Menu

Contacts - Read Guide

Adding Contacts | Set as Favorite | Editing Contacts | Searching Contacts

Status and Presence - Read Guide

Introduction | Status | Presence

Chat and Group Chat (Instant Messaging) - Read Guide

Starting a Chat Message | Group Chat

Audio and Video Calls - Read Guide

The Dialpad | Make Audio or Video Calls | Answer and End Calls | In-Call Actions | Missed Calls and New Messages | Message Waiting Indicator and Voice Mail Access | Business Line Call Back and Call-Through | Contact Name Lookup for Incoming Calls and Call Logs | Call Waiting | Call Transfer | Call Pull | Call Park

Call History and Directory - Read Guide

Call History | Directory

Settings - Read Guide

Spectrum Anywhere | Call Forwarding | Do Not Disturb | VOIP Calling | Updating Your Password | Troubleshooting

Preferences - Read Guide

Signing Out - Read Guide

Multi-Device Support - Read Guide

Features (Version Control) - Read Guide

Version Control | Privacy Management | Failover and Failback

Abbreviations - Read Guide

Anywhere Connect Videos for Android

To watch videos, visit our Anywhere Connect Videos for Android page

Anywhere Connect Mobile Videos

To watch videos, visit our Anywhere Connect Mobile Videos page

To download Anywhere Connect Android, visit our Downloads and Links page

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Unity Guides

Unity - Receptionist Console - Read Guide  

Unity Desktop Help Guide - Getting Started - Read Guide  

The Interface | Call Control | Busy Lamp Field | Instant Messaging

Unity Desktop Help Guide – Read Guide  

Unity Call Center Supervisor - Read Guide  

Unity Omnichannel Supervisor - Read Guide  

Unity Call Center Agent - Read Guide  

Unity Call Center Statistics - Read Guide  

Unity Call Center Reports - Read Guide  

Unity CRM Integration – Sugar CRM - Read Guide

Configuring the Sugar CRM Portal | Configuring Sugar CRM Integration | Unity CRM Functionality

Unity CRM Integration – Zoho CRM - Read Guide

Configuring Zoho CRM Integration | Unity CRM Functionality | Troubleshooting

Unity CRM Integration - Salesforce.com - Read Guide

Configuring Salesforce.com Integration | Contact pop | Contact Search | Call log Entry

Unity CRM Integrations – Agile CRM - Read Guide

Configuring Agile CRM | Contact pop | Contact Search | Call log Entry

Unity CRM Integration – MS Dynamics - Read Guide

Integrating MS Dynamics | Login and Password | Contact pop | Contact Search | Call log Entry

Unity CRM Integrations – Zendesk - Read Guide

Configuring Zendesk Integration | Contact pop | Contact Search | Call log Entry

Unity CRM Integration - Omnichannel - Read Guide

Introduction | Authorization | End User Experience | Managing Twitter | Transfer | Attachments | Direct Message Request | CRM Automatic Contact pop | Viewing Historical Conversations | Troubleshooting

To download Unity Desktop, visit our Downloads and Links page

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Unity Desktop Videos

To watch videos, please visit our Unity Desktop Videos page.

Unity Desktop Training (recorded webinar)

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Unity Receptionist Videos

To watch videos, please visit our Unity Receptionist Videos page.

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Broadworks Receptionist Console guides

Receptionist Console - Read Guide

Managing Calls | Receptionist Interface | Managing Contacts | Managing Queues | Keyboard Shortcuts

To access the Receptionist Console, visit our Downloads and Links page

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Broadworks Receptionist Console Videos

Receptionist console tutorial

Receptionist Console Tutorial

 

Reception Console Training (recorded webinar)

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