Call Detail Records

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Call Detail Records

As the administrator, you have the ability to run Call Detail reports on all users or a specific user to view the most placed, received and missed calls.

To generate a report, follow these steps:

  1. Select Call Details from the left-hand navigation.
  2. Select the specific user or all users in the User drop-down field.
  3. Sort by Date range.
  4. Choose the call types: Inbound calls, Missed calls and/or Outbound calls.
  5. You can also search by phone number or partial phone number.
  6. Select Create Report.
This image shows the Call Details page within the Spectrum admin portal (UCEP) - Image opens in full resolution in a new tab

There are three options for exporting the report:

  • Email – Enter the recipient’s email address and select Submit.
  • Export report to PDF – Select Submit to generate the report.
  • Export report to CSV – Select Submit to generate the report.
This image shows the Call Details page within the Spectrum admin portal (UCEP) with the Export file section highlighted. - Image opens in full resolution in a new tab