Call Detail Records
As the administrator, you have the ability to run Call Detail reports on all users or a specific user to view the most placed, received and missed calls.
To generate a report, follow these steps:
- Select Call Details from the left-hand navigation.
- Select the specific user or all users in the User drop-down field.
- Sort by Date range.
- Choose the call types: Inbound calls, Missed calls and/or Outbound calls.
- You can also search by phone number or partial phone number.
- Select Create Report.
There are three options for exporting the report:
- Email – Enter the recipient’s email address and select Submit.
- Export report to PDF – Select Submit to generate the report.
- Export report to CSV – Select Submit to generate the report.