End User Portal Guides
End User Portal (UCEP) - Read Guide
Alternate Numbers | Anonymous Call Rejection | Call Forwarding - Always On | Call Forwarding - Busy | Call Forwarding - No Answer | Call Forwarding - Not Reachable | Call Forwarding - Selective | Call Notify | Do Not Disturb | Priority Alert | Selective Call Acceptance | Selective Call Rejection | Remote Office | Simultaneous Ring Personal | Automatic Call Back | Line ID Blocking | Speed Dial 8 | Call Waiting | Music on Hold | Shared Call Appearance | Announcement Repository | Greetings | Voicemail
To download applications or access the End User Portal, visit our Downloads and Links page
Hosted Voice Guides
Premium Feature Pack - PDF - Read Guide
Mobility Feature Pack - PDF - Read Guide
Conference Feature Pack - PDF - Read Guide
End User Portal Videos
End User Portal (UCEP)
To watch videos, visit our End User Portal (UCEP) page
End User Portal Tutorial
(Applies to former BHN Hosted Voice customers only)
Call Recording Guides
To download applications or access the Call Recording Portal, visit our Downloads and Links page
Call Recording Videos
Call Recording Portal Tutorial
Call Detail Records Guides
Call Detail Records Guide - PDF - Read Guide
To access the Call Detail Records Portal, visit our Downloads and Links page
Hospitality Portal Guides
Hospitality Guides - PDF - Read Guide
For Users activated July 2022 or later.
Hospitality Portal User Guide - Read Guide
For Users active prior to July 2022.
Hospitality Portal Main Screen | Property selection | Search Criteria | Hospitality Portal Search | Check in Functionality | Check out Functionality | Room Move Functionality | Room Status Functionality | Guest Detail Page Overview | Estimate Call Charge | Change Phone Restriction (class of service) | Do not Disturb | Text Message Waiting Light | Create Text Message | View Text Message | Manage Wakeups | View Charge Report | Wakeup Call Report | Wakeup Report Definitions/fields | Wakeup Call Engine Configuration | Interactive Voice Recording System | Hospitality Portal Room Status | Hospitality Portal Mini Bar | Hospitality Portal Wakeup Calls
To download applications or access the Hospitality Portal, visit our Downloads and Links page
Hospitality Portal Videos
To watch videos, visit our Hospitality Portal page.
To watch videos, visit our Hospitality Portal Videos page.