End User Portal Guides
End User Portal (UCEP) - Read Guide
Alternate Numbers | Anonymous Call Rejection | Call Forwarding - Always On | Call Forwarding - Busy | Call Forwarding - No Answer | Call Forwarding - Not Reachable | Call Forwarding - Selective | Call Notify | Do Not Disturb | Priority Alert | Selective Call Acceptance | Selective Call Rejection | Remote Office | Simultaneous Ring Personal | Automatic Call Back | Line ID Blocking | Speed Dial 8 | Call Waiting | Music on Hold | Shared Call Appearance | Announcement Repository | Greetings | Voicemail
Hosted Voice Guides
End User Portal Videos
End User Portal (UCEP)
To watch videos, visit our End User Portal (UCEP) page
End User Portal Tutorial
(Applies to former BHN Hosted Voice customers only)
Call Recording Guides
Call Recording Videos
Call Detail Records Guides
Hospitality Portal Guides
Hospitality Portal User Guide - Read Guide
For Users active prior to July 2022.
Hospitality Portal Main Screen | Property selection | Search Criteria | Hospitality Portal Search | Check in Functionality | Check out Functionality | Room Move Functionality | Room Status Functionality | Guest Detail Page Overview | Estimate Call Charge | Change Phone Restriction (class of service) | Do not Disturb | Text Message Waiting Light | Create Text Message | View Text Message | Manage Wakeups | View Charge Report | Wakeup Call Report | Wakeup Report Definitions/fields | Wakeup Call Engine Configuration | Interactive Voice Recording System | Hospitality Portal Room Status | Hospitality Portal Mini Bar | Hospitality Portal Wakeup Calls
Hospitality Portal Videos
To watch videos, visit our Hospitality Portal page.
Hospitality Portal Tutorial
For Users active prior to July 2020.
Frequently asked questions