Holiday Service

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Holiday Service

You use this section to configure the call center to route calls differently during the holidays.

Configure the Action settings. Select from the following:

  1. None
  2. Perform busy treatment
  3. Transfer to phone number/SIP-URI: and then enter the SIP-URI in the text box.
  4. Select the holiday schedule.

Define if an announcement is played. Then select the announcement. Choose from the following options:

  1. Select the Default option to play the system default announcement.
  2. To play announcements from a URL, choose the URL option and enter up to four URL addresses.
  3. To add a custom announcement, select the Custom option and choose a file from the drop-down menu. Please see guide on custom greetings.
  4. Click Save.
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