Disaster Redirect refers to the ability for sites to continue receiving calls and conducting business even when the most unpredictable situations arise, such as severe weather, local construction activity, large call volumes, or malicious attacks that result in a loss of voice and data connectivity.
The Disaster Redirect page is accessed from the left-hand navigation in the admin portal. Here you can assign a user with a Redirect Number. Note: This feature is only available to users who have the premium or plus package. If the primary number becomes unavailable, calls will be redirected to the numbers saved here. Enter the alternate number next to the user and select Save.