Bounced Calls

Configure the call center routing policy for calls unanswered by agents:

1. Select whether to bounce calls. Check or uncheck Bounce calls after rings and then enter the number of rings in the text box.
2. Select whether to transfer the call. Check or uncheck Transfer to phone number and then enter the number in the text box.
3. Select whether to bounce calls when agent is unavailable.
4. Click Save.