Departments

Table of Contents

The Departments section of the admin portal lists all the departments in your group. Departments represent subsets of users within a group and users represent individuals within a group or department. Creating departments allows you to create a department administrator. With this feature, those specific department administrators can then control a small subset of users.

Enterprise-level departments are not displayed, unless they contain sub-departments created within your group. Assigning users and features to the department is beneficial, so that it can be seen and modified by a department admin. Note: Sub-departments are delimited from their parent departments by backslashes.

Adding and Editing Departments

To add a department, follow these steps:

1. From the dashboard of the admin portal, select Departments from the left-hand navigation.
2. Select Add.
3. Enter the Name of the department.
4. If applicable, select the Parent Department from the drop-down.
5. Select Save to save your changes.

To edit an existing department:

1. Select it from the Department list.
2. Edit the Name of the department.
3. Select the department's parent, if applicable.
4. Select Save to save your changes.

To delete an existing department, select it from the list and select Delete.

Departments and Group Services

Once a department is created, you can add users to departments and departments to group services like Auto Attendants and Hunt Groups.

To add a user to a group, follow these steps:

1. From the Dashboard of the admin portal, find the user you would like to add to a group.
2. Select the Settings icon.

3. Select View All Services.

4. Select Profile in the left-hand navigation.
5. Under User Information, select the Department you would like to assign the user to.

6. Select Save to save your changes.

To add a department to a group service, for example, a Hunt Group, follow these steps:

1. From the Dashboard, select Group Services.
2. Select the Site Service you would like to modify from the drop-down.

3. Under Profile Settings, select the department to add.

4. Select Save to save your changes.

Assigning a Group Service a department allows the department administrator to modify the Group Service. For example, the HR administrator can now modify the HR hunt group.