Home | Help Guides | Page 4Print and shareDirectory Table of Contents Common Phone List Personal Phone List Enterprise Directory Custom Contact Directories   The Directory page is where you can set up and configure the following directories for your organization: Common Phone List Personal Phone List Enterprise Directory Custom Contact Directories Common Phone List This is used to manage … Read More

Home | Help Guides | Page 4Print and shareFeature Access Codes The Feature Access Codes page shows all the functions you can perform by dialing the assigned code. If two codes are listed for a function (*34 or #88, for example), you can use either code. This page is accessed within the admin portal from the Group Services page. Note: … Read More

Home | Help Guides | Page 4Print and shareCalling Plans Table of Contents Digit Strings Incoming Calling Plan Outgoing Calling Plan Call Types   The Calling Plans page manages the calling plans for members in your group or department. This page is accessed within the admin portal from the Group Services page. When configuring the you Calling Plan settings, first … Read More

Home | Help Guides | Page 4Print and shareCall Pickup The Call Pickup service enables a telephone call to be answered by anyone within a defined group. For example, a call to a company’s customer support number could be answered by anyone within a customer service group. To access Call Pickup settings, follow these steps: From the dashboard of the … Read More

Home | Help Guides | Page 4Print and shareCall Park Table of Contents Settings for Call Park Settings for Group Call Park Settings for all Parked Calls Call Park Groups   The Call Park service lets users place a call on hold so that any member of the call park group or enterprise can retrieve it by using the Call … Read More

Home | Help Guides | Page 4Print and shareDepartments Table of Contents Adding and Editing Departments Departments and Group Services   The Departments section of the admin portal lists all the departments in your group. Departments represent subsets of users within a group and users represent individuals within a group or department. Creating departments allows you to create a department … Read More

Home | Help Guides | Page 4Print and shareCall Detail Records As the administrator, you have the ability to run Call Detail reports on all users or a specific user to view the most placed, received and missed calls. To generate a report, follow these steps: Select Call Details from the left-hand navigation. Select the specific user or all users … Read More