Poly CCX 500 Quick Start – Quick Start Guide

Home | Help GuidesPrint and sharePoly CCX 500 Quick Start – Quick Start Guide Table of contents Your Desktop Device Your Desktop Device Visual Call Park   Your Desktop Device Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. Voicemail Indicator Flashes red to indicate when you have new messages. Volume Keys Adjusts the volume of … Read More

Poly D230 Quick Start – Quick Start Guide

Home | Help GuidesPrint and sharePoly D230 Quick Start – Quick Start Guide Table of contents Your Cordless Device Using Your Cordless Device   Your Cordless Device Earpiece Enables you to hear audio from contacts during a call. LED Light Flashes to indicate an incoming call, missed call, or new voicemail. Headphone Port Enables you to connect a headset to … Read More

VTech Hospitality Phones

Home | Help GuidesPrint and shareVTech Hospitality Phones Table of contents Your Desktop Device Using Your Desktop Device   Table of contents Guest Room IP Phones IP S2100-L Lobby Phone IP S2210-L Lobby Phone IP S2211-L Guest Room Phone IP CTM2411 Guest Room Phone Guest Room Analog Phones Analog A2100 Lobby Phone Analog A2210 SP Guest Room Phone Analog A2211 … Read More

Poly VVX 250 – Quick Start Guide

Home | Help GuidesPrint and sharePoly VVX 250 Quick Start Guide Table of contents Your Desktop Device Using Your Desktop Device   Your Desktop Device Voicemail Indicator The indicator is located on the upper right corner of the phone. The light flashes red to indicate new messages. Softkeys The functions for the soft-key buttons appear directly above them on the … Read More

Poly VVX 450 – Quick Start Guide

Home | Help GuidesPrint and sharePoly VVX 450 – Quick Start Guide Table of contents Your Desktop Device Using Your Desktop Device Visual Call Park Key Expansion Module   Your Desktop Device Voicemail Indicator The indicator is on the upper right corner of the phone. The light flashes red to indicate new messages. Softkeys The functions for the soft-key buttons … Read More

Poly VVX 601 – Quick Start Guide

Home | Help GuidesPrint and sharePoly VVX 601 – Quick Start Guide Table of contents Your Desktop Device Using Your Desktop Device Key Expansion Module   Your Desktop Device Voicemail Indicator The indicator is on the upper right corner of the phone. The light flashes red to indicate new messages. Home Home is the closest button to the top edge … Read More

Poly VVX 501 – Quick Start Guide

Home | Help GuidesPrint and sharePoly VVX 501 – Quick Start Guide Table of contents Your Desktop Device Using Your Desktop Device Visual Call Park (VVX 501 ONLY) Key Expansion Module   Your Desktop Device Voicemail Indicator The indicator is on the upper right corner of the phone. The light flashes red to indicate new messages. Home Home is the … Read More

Omnichannel Contact Center Help Guide

Home | Help GuidesPrint and shareOmnichannel Contact Center Help Guide Table of contents Introduction Authorization End User Experience Managing Web Chat Managing Callbacks Managing Email Managing Twitter CRM Automatic Contact Pop Viewing Historical Conversations Troubleshooting   Introduction The Omnichannel platform allows UC users to manage omni-channel conversations through the Unity client, in addition to normal VoIP related functionality. This is … Read More

Unity CRM Integration – Zoho CRM

Home | Help GuidesPrint and shareUnity CRM Integration – Zoho CRM Table of contents Introduction Configuring Zoho CRM Integration Unity CRM Functionality Troubleshooting   Introduction This functionality relies on a CRM Integration license being assigned to the user, as shown below. Unity seamlessly integrates with Zoho CRM to facilitate contact lookup and “popping” for inbound and outbound calls, searching for … Read More

Unity CRM Integration – Sugar CRM

Home | Help GuidesPrint and shareUnity CRM Integration – Sugar CRM Table of contents Introduction Configuring the Sugar CRM Portal Configuring Sugar CRM Integration Unity CRM Functionality   Introduction This functionality relies on a CRM Integration license being assigned to the user, as shown below. Note: This license is required in addition to the base license for Unity Desktop, Agent, … Read More