Home | Help Guides | Page 2Print and sharePoly VVX 450 – Quick Start Guide Table of contents Your Desktop Device Using Your Desktop Device Visual Call Park Key Expansion Module Your Desktop Device Voicemail Indicator The indicator is on the upper right corner of the phone. The light flashes red to indicate new messages. Softkeys The functions for … Read More
Poly VVX 601 – Quick Start Guide
Home | Help Guides | Page 2Print and sharePoly VVX 601 – Quick Start Guide Table of contents Your Desktop Device Using Your Desktop Device Key Expansion Module Your Desktop Device Voicemail Indicator The indicator is on the upper right corner of the phone. The light flashes red to indicate new messages. Home Home is the closest button to … Read More
Poly VVX 501 – Quick Start Guide
Home | Help Guides | Page 2Print and sharePoly VVX 501 – Quick Start Guide Table of contents Your Desktop Device Using Your Desktop Device Visual Call Park (VVX 501 ONLY) Key Expansion Module Your Desktop Device Voicemail Indicator The indicator is on the upper right corner of the phone. The light flashes red to indicate new messages. Home … Read More
Omnichannel Contact Center Help Guide
Home | Help Guides | Page 2Print and shareOmnichannel Contact Center Help Guide Table of contents Introduction Authorization End User Experience Managing Web Chat Managing Callbacks Managing Email Managing Twitter CRM Automatic Contact Pop Viewing Historical Conversations Troubleshooting Introduction The Omnichannel platform allows UC users to manage omni-channel conversations through the Unity client, in addition to normal VoIP related … Read More
Unity CRM Integration – Zoho CRM
Home | Help Guides | Page 2Print and shareUnity CRM Integration – Zoho CRM Table of contents Introduction Configuring Zoho CRM Integration Unity CRM Functionality Troubleshooting Introduction This functionality relies on a CRM Integration license being assigned to the user, as shown below. Unity seamlessly integrates with Zoho CRM to facilitate contact lookup and “popping” for inbound and outbound … Read More
Unity CRM Integration – Sugar CRM
Home | Help Guides | Page 2Print and shareUnity CRM Integration – Sugar CRM Table of contents Introduction Configuring the Sugar CRM Portal Configuring Sugar CRM Integration Unity CRM Functionality Introduction This functionality relies on a CRM Integration license being assigned to the user, as shown below. Note: This license is required in addition to the base license for … Read More
Admin Portal – Getting Started
Home | Help Guides | Page 2Print and shareAdmin Portal (UCEP) – Getting Started Table of Contents Login and Overview Managing Your Main Line Creating or Editing a Holiday Schedule Resetting User’s Web Portal Password and/or Voice Portal Passcode Resetting User’s Anywhere Connect or Unity Password Rename a User Setting up Voicemail to Email for a User The Spectrum … Read More
Bounced Calls
Home | Help Guides | Page 2Print and shareBounced Calls Configure the call center routing policy for calls unanswered by agents: Select whether to bounce calls. Check or uncheck Bounce calls after rings and then enter the number of rings in the text box. Select whether to transfer the call. Check or uncheck Transfer to phone number and then enter … Read More
Call Center Announcements
Home | Help Guides | Page 2Print and shareCall Center Announcements Table of Contents Entrance Estimated Wait Comfort Music on Hold Call Center announcements represent the greetings and announcements that callers hear when they reach the call center. From the drop-down menu, there are five announcement types that to be configured for your Call Center: Entrance Estimated Wait Comfort … Read More
Call Center Overflow
Home | Help Guides | Page 2Print and shareCall Center Overflow You use this section to configure the call center routing policy when many calls have been received or calls have been waiting longer than the configured threshold. Configure the Action settings. Select from the following: Perform busy treatment Transfer to phone number/SIP-URI and then enter the SIP-URI in the … Read More