Home | Help Guides | Business Apps | Page 3Print and sharePhone lists and directories Table of contents Common Phone list Custom Directories Directory Within the admin portal, there are three types of phone lists and directories that administrators can view, create and manage: Common Phone List – Display or modify common group phone lists. Custom Directory – Define … Read More
Call Center
Call centers automatically process incoming calls received by a single phone number and distribute to a group of users or agents.
Call Park
Call park is a feature that internally transfers calls through a defined group of phone lines and users. This is similar to placing a call on hold, except that a parked call can be retrieved from any phone within the call park group.
Music on Hold
The music or announcements callers hear while placed on hold can be a default or custom audio file. This guide reviews how an administrator can assign, configure and modify music on hold settings for a group within the admin portal.
Call Pickup
The call pickup service enables a user to answer any ringing line within their assigned call pickup group location. Administrators can assign users to create a call pickup group. In this guide, we’ll review how to create a new call pickup group and edit an existing call pickup group.
Spectrum Enterprise Voice Management Portal End User Quick Start Guide
Home | Help Guides | Business Apps | Page 3Print and shareSpectrum Enterprise Voice Management Portal End User Quick Start Guide Table of contents Get started: dashboard overview Explore the dashboard Change your password Voicemail PIN Log out Get started: dashboard overview Users can conveniently access various menus and settings from the service dashboard when logged in to the … Read More
Spectrum Enterprise Voice Management Portal Admin Quick Start Guide
Home | Help Guides | Business Apps | Page 3Print and shareSpectrum Enterprise Voice Management Portal Admin Quick Start Guide Table of contents Get started: dashboard overview Explore the dashboard Change your password Log out Search Get started: dashboard overview As a group administrator, you can conveniently access various menus and settings from the service dashboard when logged in … Read More
Unity Admin Portal
Home | Help Guides | Business Apps | Page 3Print and shareUnity Admin Portal Table of contents Unity Admin Portal Overview Sign In Details Overview Automatic Assignment Branding Portal User Accounts History Log Unity Admin Portal Overview The Unity admin portal is organized into two key areas: Group: This section houses all the information needed for your unity products … Read More
Unity Browser-enabled Call Center Desktop Help Guide
Home | Help Guides | Business Apps | Page 3Print and shareUnity Browser-enabled Call Center Desktop Help GuideTable of contents Introducing Unity System Requirements Web Browser Requirements Internet & Firewall BroadSoft Platform Requirements Connecting using XSI Optional Services Initial Setup Unity Web Client Interface Overview Resizing Unity Show Remote Party Phone Number Override Contact Name Using Number Summary Toast Notification … Read More
Unity Browser-enabled Call Center Desktop Quick Start Guide
Home | Help Guides | Business Apps | Page 3Print and shareUnity Browser-enabled Call Center Desktop Quick Start GuideTable of contents Sign In The Interface Main interface elements My Status Contacts Call Logs Call Control Place and Answer Calls Transferring a Call Starting a Conference Call Ending a Conference Call Managing Multiple Calls Busy Lamp Field Monitored User States Drag … Read More