Home | Archives for Michael Harrold | Page 11Consulted/Warm TransferDownload Video Transcript
Poly VVX 300/400 – Placing Calls
Home | Archives for Michael Harrold | Page 11Placing CallsDownload Video Transcript
VTech Hospitality Phones
Home | Archives for Michael Harrold | Page 11Print and shareVTech Hospitality Phones Table of contents Your Desktop Device Using Your Desktop Device Table of contents Guest Room Analog Phones Analog A2100 Lobby Phone Analog A2210 SP Guest Room Phone Analog A2211 SP Guest Room Phone Analog CTM2411BAT Guest Room Phone Analog CTM241SDU Guest Room Phone Guest Room IP Phones … Read More
Poly VVX 601 – Quick Start Guide
Home | Archives for Michael Harrold | Page 11Print and sharePoly VVX 601 – Quick Start Guide Table of contents Your Desktop Device Using Your Desktop Device Key Expansion Module Your Desktop Device Voicemail Indicator The indicator is on the upper right corner of the phone. The light flashes red to indicate new messages. Home Home is the closest … Read More
Poly VVX 501 – Quick Start Guide
Home | Archives for Michael Harrold | Page 11Print and sharePoly VVX 501 – Quick Start Guide Table of contents Your Desktop Device Using Your Desktop Device Visual Call Park (VVX 501 ONLY) Key Expansion Module Your Desktop Device Voicemail Indicator The indicator is on the upper right corner of the phone. The light flashes red to indicate new … Read More
Cisco 8851 – Answering Calls
Home | Archives for Michael Harrold | Page 11Cisco 8851 – Answering CallsDownload Video Transcript
Unity Desktop Help Guide – Getting Started
Home | Archives for Michael Harrold | Page 11Print and shareUnity Desktop Help Guide Table of contents The Interface Call Control Busy Lamp Field Instant Messaging The Interface Unity is split into three functional areas; Call Control, Current Call List and Productivity Tabs. The Productivity tabs are further split into Call Logs and Voicemail. The Current Call List will … Read More
Omnichannel Contact Center Help Guide
Home | Archives for Michael Harrold | Page 11Print and shareOmnichannel Contact Center Help Guide Table of contents Introduction Authorization End User Experience Managing Web Chat Managing Callbacks Managing Email Managing Twitter CRM Automatic Contact Pop Viewing Historical Conversations Troubleshooting Introduction The Omnichannel platform allows UC users to manage omni-channel conversations through the Unity client, in addition to normal … Read More