The music or announcements callers hear while placed on hold can be a default or custom audio file. This guide reviews how an administrator can assign, configure and modify music on hold settings for a group within the admin portal.

The call pickup service enables a user to answer any ringing line within their assigned call pickup group location. Administrators can assign users to create a call pickup group. In this guide, we’ll review how to create a new call pickup group and edit an existing call pickup group.