As an administrator, you can reset a user’s software (web portal) password and/or their voice portal passcode within the user’s profile in the admin portal.

Administrators can enable and configure a user’s voice messaging settings and greetings within the admin portal. The voice messaging settings and features allow users to retrieve voice messages by email or text. Voicemails are sent in a .wav format.

Hoteling allows a user to associate their service profile (phone number, features, and calling plan) with a host user and use the host user’s device as their primary device.

The Call Recording feature provides a hosted mechanism to record the calls placed and received for replay and archival. It is a hybrid feature, where the third-party, Dubber, stores and manages the recorded calls.

The calling line ID delivery blocking feature allows an administrator to prevent a user(s) phone number from being displayed when calling other numbers. This guide reviews how an administrator can enable and modify this feature for a user within the admin portal.

Administrators can enable and modify call forwarding settings for a user within the admin portal. This is helpful when a user is out of the office unexpectedly or when troubleshooting for a user having issues with call forwarding settings.

The Auto attendant feature is used to route calls to various destinations, employees, groups of employees, voicemail, or other outside numbers –without the assistance of an operator or receptionist.