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Calling Line ID Delivery Blocking
The calling line ID delivery blocking feature allows an administrator to prevent a user(s) phone number from being displayed when calling other numbers. This guide reviews how an administrator can enable and modify this feature for a user within the admin portal.
Call Forwarding
Administrators can enable and modify call forwarding settings for a user within the admin portal. This is helpful when a user is out of the office unexpectedly or when troubleshooting for a user having issues with call forwarding settings.
Announcements
Home | Help Guides | Business Apps | Page 2Print and shareAnnouncementsTable of contents Add an Announcement Edit an Announcement Within the admin portal is the announcement repository – a common place where all of your custom announcements can be viewed and maintained. These announcements can be shared among multiple services. You can modify an announcement with another file while … Read More
Departments
Home | Help Guides | Business Apps | Page 2Print and shareDepartmentsTable of contents Add a Department Modify Department Delete a Department The Departments section of the admin portal lists all the departments in your group. A department is a subset of users within a group, and users are individuals within a group or department. Creating departments allows you to … Read More
Feature access codes
Home | Help Guides | Business Apps | Page 2Print and shareFeature Access Codes Table of contents View Feature Access Codes Feature Access Codes (also known as “star codes”) are entered through the phone keypad to control the configuration of certain features. For features that require additional input, follow the audible prompts to provide the required additional information. Within the … Read More
Auto Attendants
The Auto attendant feature is used to route calls to various destinations, employees, groups of employees, voicemail, or other outside numbers –without the assistance of an operator or receptionist.
Users
Home | Help Guides | Business Apps | Page 2Print and shareUsersTable of contents Users Users To view and modify the assigned user services in bulk: Select Users in the left-hand menu. On the User tab is a list of all of the users assigned to this group. Select User Bulk Features in the left-hand menu. Choose the service … Read More
Schedules
Home | Help Guides | Business Apps | Page 2Print and shareSchedulesTable of contents Add a schedule Modify a schedule Schedules support group services like auto attendants and call queues. They establish a set of time slots where a feature can route incoming calls and execute specific behavior based on day of the week and/or time of the day. … Read More
Hunt Groups
A Hunt group is used to ring a specific group of users in a predetermined pattern within or across locations. As business needs change, the admin can adjust the Hunt Group settings.