Call Forwarding

Table of contents

Administrators can enable and modify call forwarding settings for a user within the admin portal. This is helpful when a user is out of the office unexpectedly or when troubleshooting for a user having issues with call forwarding settings.

The following call forwarding options are available:

• Forward All Calls to Voicemail
• Call Forward Always
• Call Forwarding Busy
• Call Forwarding No Answer

Modify Call Forwarding

Administrators can set up and modify auto attendants within the admin portal. To view and modify an auto attendant, follow these steps:

1. From the group dashboard, select the Users tab in the left-hand navigation. Here you will see a list of users assigned to this group/location.
2. Choose the call forwarding option you would like to enable or modify for the user.

• Call Forward Always - Choose this option to have all calls forwarded to a specific number. To enable, select the toggle. Then select the checkbox next to Is Active. To enable a Ring Splash, check the box next to Is Ring Splash Active. Then enter the number where you would like calls forwarded to. Select Save to save your changes.
• Call Forwarding Busy - Choose this option to forward calls when the line is busy. To enable, select the toggle. Check the box next to Is Active. Then enter the number where you would like calls forwarded to. Select Save to save your changes.
• Call Forwarding No Answer - Choose this option to forward when the call exceeds a set number of rings. To enable, select the toggle. Check the box next to Is Active. Enter the number where you would like calls forwarded to. Enter the Number of Rings. Once a call exceeds this number of rings, it will be forwarded to the phone number entered. Select Save to save your changes.