Call Recording Portal – Enable and Disable Alert Definitions

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Call Recording Portal – Manage, Add, and Edit Alert Definitions

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Call Recording Portal – Alerts

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Call Recording Portal – Create a new Evaluation

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Call Recording Portal – Template Designer

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Call Recording Portal – Evaluations

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Unity Admin Portal

Home | Archives for Thomas McClatchie | Page 4Print and shareUnity Admin Portal Table of contents Unity Admin Portal Overview Sign In Details Overview Automatic Assignment Branding Portal User Accounts History Log   Unity Admin Portal Overview The Unity admin portal is organized into two key areas: Group: This section houses all the information needed for your unity products and … Read More

Unity Browser-enabled Call Center Desktop Help Guide

Home | Archives for Thomas McClatchie | Page 4Print and shareUnity Browser-enabled Call Center Desktop Help GuideTable of contents Introducing Unity System Requirements Web Browser Requirements Internet & Firewall BroadSoft Platform Requirements Connecting using XSI Optional Services Initial Setup Unity Web Client Interface Overview Resizing Unity Show Remote Party Phone Number Override Contact Name Using Number Summary Toast Notification Browser … Read More

Unity Browser-enabled Call Center Desktop Quick Start Guide

Home | Archives for Thomas McClatchie | Page 4Print and shareUnity Browser-enabled Call Center Desktop Quick Start GuideTable of contents Sign In The Interface Main interface elements My Status Contacts Call Logs Call Control Place and Answer Calls Transferring a Call Starting a Conference Call Ending a Conference Call Managing Multiple Calls Busy Lamp Field Monitored User States Drag and … Read More