Home | Archives for Thomas McClatchiePrint and shareUnity Browser-enabled Call Center Desktop Quick Start GuideTable of contents Sign In The Interface Main interface elements My Status Contacts Call Logs Call Control Place and Answer Calls Transferring a Call Starting a Conference Call Ending a Conference Call Managing Multiple Calls Busy Lamp Field Monitored User States Drag and Drop Calling Call … Read More
Unity Callback Queue – Settings for Callback Queue Calls
Home | Archives for Thomas McClatchieUnity Callback Queue – Settings for Callback Queue Calls
Unity Callback Queue – Understanding Callback Queue
Home | Archives for Thomas McClatchieUnity Callback Queue – Understanding Callback Queue
Unity Callback Queue – Introduction
Home | Archives for Thomas McClatchieUnity Callback Queue – Introduction
Unity Dashboard Tabular & Graphical Help Guide
Home | Archives for Thomas McClatchiePrint and shareUnitiy Dashboard Tabular & Graphical Help GuideTable of contents About Unity Dashboard Key Features System Requirements Internet & Firewall Initial Setup Introduction Installation Folder Confirm Installation Installation Progress Installation Complete Launch Unity Getting Started Entering Login Details Entering Connection Details About Settings Authentication Network Display and Statistic Settings Configuring Service Levels Home Page … Read More
Unity Dashboard Statistics Explanation
Home | Archives for Thomas McClatchiePrint and shareUnity Dashboard Statistics ExplanationTable of contents ACD Queue Statistics Agent/User Statistics ACD Queue Statistics Statistic Explanation Inbound Calls Inbound ACD calls into the call center. Answered Calls Calls to the queue that were answered by an Agent. Calls in Queue Calls currently in the queue. Longest Wait Time The longest wait time … Read More
Unity Dashboard Graphical Layouts
Home | Archives for Thomas McClatchiePrint and shareUnity Dashboard Graphical LayoutsTable of contents Unity Dashboard Graphical Layouts Tiles Badges Half Gauge Full Gauge Charts Dashboard Layout 1 Dashboard Layout 2 Dashboard Layout 3 Dashboard Layout 4 Dashboard Layout 5 Dashboard Layout 6 Dashboard Layout 7 Dashboard Layout 8 Dashboard Layout 9 Dashboard Layout 10 Dashboard Layout 11 Dashboard Layout 12 … Read More
Unity Dashboard Tabular & Graphical Quick Start Guide
Home | Archives for Thomas McClatchiePrint and shareUnity Dashboard Tabular & Graphical Quick Start GuideTable of contents Login to Unity Dashboard User Groups Display Templates Tabular templates Add/Edit Display Template Selecting Statistics Configuring Thresholds Graphical templates Add/Edit Display Template Selecting from the layout pre-sets Data source Configuring the statistics Thresholds Creating News Dashboard Login to Unity Dashboard To monitor … Read More
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