Unity Call Center Supervisor – Important Information Set-Up

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Unity Call Center Supervisor – Guided Tour of the Workspace

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Unity Call Center Supervisor – Change Password

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Unity Call Center Supervisor – Sign In

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Unity Call Center Agent – User States and Changing My Status

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Unity Call Center Agent – CRM Intregration

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Unity Call Center Agent – Call Logs

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Unity Call Center Agent – Managing Personal Contacts

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Unity Call Center Agent – Sending Instant Messages

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Unity Call Center Agent – Configuring Services

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