Unity Call Center Supervisor – Holding and Resuming Calls

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Unity Call Center Supervisor – Ending Calls

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Unity Call Center Supervisor – Answering Calls

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Unity Call Center Supervisor – Placing Calls

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Unity Call Center Supervisor – Managing ACD States

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Unity Call Center Supervisor – Important Information Set-Up

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Unity Call Center Supervisor – Guided Tour of the Workspace

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Unity Call Center Supervisor – Change Password

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Unity Call Center Supervisor – Sign In

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Unity Call Center Agent – User States and Changing My Status

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