Call Center

Discover all our call center features, and quickly learn how to use them with our video tutorials.

Select your category:
Unity Call Center | Browser-enabled

Unity Call Center Videos

Unity Call Center Supervisor Videos

To watch videos, please visit our Unity Call Center Supervisor page.

Unity Call Center Agent Videos

To watch videos, please visit our Unity Call Center Agent page.

Browser-enabled Guides

Unity Browser-Enabled Call Center Supervisor - Read Guide

Unity Browser-Enabled Call Center Agent - Read Guide

Unity Browser-enabled Call Center Desktop Help Guide - Read Guide

Unity Agent & Supervisor (recorded webinar)

Unity Call Center Guides

Unity Browser-Enabled Call Center Agent - Read Guide

Overview | Sign In | Managing ACD States | My Status | Call Control | Place and Answer Calls | Ending a Call | Hold and Resume an Active Call | Send a Call to Voicemail | Starting a Conference Call | Ending a Conference Call | Transferring a Call | Managing Multiple Calls | Busy Lamp Field | Drag and Drop Calling | Monitored User States | Escalate a Call to a Supervisor | Instant Messaging | Call Logs | Contacts

Unity Call Center Agent - Read Guide

Unity Call Center Statistics - Read Guide

Unity Browser-Enabled Call Center Supervisor - Read Guide

Overview | Sign In | Managing ACD States | My Status | Call Control | Place and Answer Calls | Ending a Call | Auto Answer | Hold and Resume an Active Call | Send a Call to Voicemail | Starting a Conference Call | Ending a Conference Call | Transferring a Call | Managing Multiple Calls | Drag and Drop Calling | Monitored User States | Changing an Agents ACD State | Silently Monitor an Agent Call | Set statistics and Set Thresholds Against Agents | Threshold Alerts | Instant Messaging | Call Logs | Contacts

Keep My Place Queue - Read Guide

To download applications or access the Unity Call Center (Agent and Supervisor), visit our Downloads and Links page.