Getting Started

Download and Sign In (for the Activation User)

IMPORTANT NOTICE: It is crucial that these instructions are followed exactly as written in order to provide all users access to the application. Failure to complete, as described, may result in lockout and further delay.

What is the activation user? The activation user is the pre-determined user who MUST register and log in first in order to allow remaining users to register.

Who is the activation user? The activation user is the first user listed on the Customer Cut Sheet below the Main Line.

    Customer cut sheet example with the activation user outlined in red. Image opens in full resolution in a new tab.

    The activation user must download and sign in before any subsequent users. Once the activation user successfully downloads and signs in for the first time, all other users can begin.

    To download and sign in for the first time, follow these steps:

  1. Click here to begin.
  2. Enter the software login and password provided to you on your cut sheet.

    Note: The software login is a 10-digit phone number with @voip.bhnis.net added to the end, so that it looks something like this - 5551234567@voip.bhnis.net.

  3. Spectrum sign-in page with username and password entered. Image opens in full resolution in a new tab.
  4. Click Submit.
  5. To start using your Webex account, you need to verify your email address. Enter your work email address, and a verification email is sent.
  6. Spectrum sign-in page with work email address entered. Image opens in full resolution in a new tab.
  7. Click Submit.
  8. Open the verification email and click Join now.
  9. One screenshot with a noticethat verification email is sent. Another screenshot with a copy of the verification email. Image opens in full resolution in a new tab.
  10. Your email verifies in a few short minutes, and then you’re brought to the download screen. Click the applicable application to download.
  11. Spectrum Webex download page with options for which Webex version to download. Image opens in full resolution in a new tab.
  12. Your Webex desktop application begins downloading in your system tray. Click the file to open and follow the installation steps in the Webex Setup Wizard.
  13. WebexSetup Wizard pop-up window with Finish highlighted. Image opens in full resolution in a new tab.
  14. Once installed, the app opens. Enter your work email address.
  15. Webex desktop client sign-in screen requesting Work email address. Image opens in full resolution in a new tab.
  16. Click Next.
  17. Enter your software login and password.

    Note: The software login is a 10-digit phone number with @voip.bhnis.net added to the end, so that it looks something like this - 5551234567@voip.bhnis.net.

  18. Spectrum sign-in screen with username and password entered. Image opens in full resolution in a new tab.
  19. Click Submit.
  20. Welcome to Webex!

    Webex app home screen. - Image opens in full resolution in a new tab.

    Next step, share with your users!

    Make sure you provide your users with their software login and password. Remember, the software login is in the format of a 10-digit phone number. To log in, users need to add @voip.bhnis.net to the end, so that it looks something like this - 5551234567@voip.bhnis.net.

    We've outlined the steps for users too, check them out below.

Download and Sign In

Before you can download and sign in for the first time:

    • Your activation user must have already signed into their account before any other users can sign in. If you do not know who your activation user is, please refer to the customer cut sheet to find the first user listed under Main Line.
    Customer cut sheet example with the activation user outlined in red. Image opens in full resolution in a new tab.
    • Make sure you have your software login username and password ready.
    • The software login is provided to you by your company’s activation user.
    • The software login is a 10-digit phone number with @voip.bhnis.net added to the end, so that it looks something like this - 5551234567@voip.bhnis.net.

    To download and sign in for the first time, follow these steps:

  1. Click here to begin.
  2. Enter the software login and password provided to you by your activation user or administrator.
  3. Note: The software login is a 10-digit phone number with @voip.bhnis.net added to the end, so that it looks something like this - 5551234567@voip.bhnis.net.

    Spectrum sign-in page with username and password entered. Image opens in full resolution in a new tab.
  4. Click Submit.
  5. To start using your Webex account, you need to verify your email address. Enter your work email address, and a verification email is sent.
  6. Spectrum sign-in page with work email address entered. Image opens in full resolution in a new tab.
  7. Click Submit.
  8. Open the verification email and click Join now.
  9. One screenshot with a notice that verification email is sent. Another screenshot with a copy of the verification email. Image opens in full resolution in a new tab.
  10. Your email verifies in a few short minutes, and then you’re brought to the download screen. Click the applicable application to download.
  11. Spectrum Webex download page with options for which Webex version to download. Image opens in full resolution in a new tab.
  12. Your Webex desktop application begins downloading in your system tray. Click the file to open and follow the installation steps in the Webex Setup Wizard.
  13. Webex Setup Wizard pop-up window with Finish highlighted. Image opens in full resolution in a new tab.
  14. Once installed, the app opens. Enter your work email address.
  15. Webex desktop client sign-in screen requesting Work email address. Image opens in full resolution in a new tab.
  16. Click Next.
  17. Enter your software login and password.
  18. Note: The software login is a 10-digit phone number with @voip.bhnis.net added to the end, so that it looks something like this - 5551234567@voip.bhnis.net.

    Spectrum sign-in screen with username and password entered. Image opens in full resolution in a new tab.
  19. Click Submit.
  20. Welcome to Webex!

    Webex app home screen. - Image opens in full resolution in a new tab.

Webex Overview

Let’s take a look at some of the main areas of this application:

    Webex app home screen with areas of the app numbered to correspond with descriptions in article. - Image opens in full resolution in a new tab.
  1. People and Spaces List
  2. Appears on the left so you can get to them whenever you need to. At the top are your latest active spaces. If you've been added to a new team or space by anyone, you'll see it here too. You will see a bold space name when someone has posted a new message in space.

  3. Navigation Menu
  4. Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away.

  5. Profile and Preferences
  6. In the app header, click your profile to update your picture or name, access your settings and preferences, set your availability, and more.

  7. Search
  8. In the app header, just click search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.

  9. Virtual Workspace
  10. Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

Upload Your Picture

In Webex, make it easier for individuals to identify you by adding an image to your profile. Your profile depicts only your initials within a circle before you upload one. To upload your picture:

  1. In the app header, click your profile.
  2. Click Edit profile, then go to the Profile picture section.
  3. Click Change picture to browse for an image to upload.
  4. Webex app Edit Profile screen with Change picture highlighted. - Image opens in full resolution in a new tab.
  5. When you've made your changes, click Save.

Update Your Display Name

You can change the name of your Webex profile to show your preferred name. To update your display name:

  1. In the app header, click on your profile picture.
  2. Click Edit profile.
  3. Go to the Display name section.
  4. Webex app Edit Profile screen with Display name field highlighted. - Image opens in full resolution in a new tab.
  5. Click on your name and make your changes.
  6. Click Save.

Set a Custom Status

Create and post a unique status, so that your co-workers know if you’re away, working from home, or preparing for an important meeting. To set a custom status:

  1. In the app header, click Set a status.
  2. You can choose a status already entered, or you can click Set a new status to create a new one.
  3. Note: You can add up to five status options to the list, so they are quickly available. Each status has a maximum length of 75 characters and can also include emojis.

    Webex app homepage with Set a status drop-down shown. Image opens in full resolution in a new tab.
  4. To remove a selected status, click Clear status.

Test Your Connection with the Health Checker

You can use the Health Checker to confirm that your Webex services and connections are all okay. Test results show the status of the cloud, not your connection to the cloud.

  1. Click your profile picture.
  2. Then click Help.
  3. Click Health Checker.
  4. Webex app with profile drop-down menu shown with Help and Health Checker highlighted in the menu. - Image opens in full resolution in a new tab.
  5. Here you can see:
    • Internet - Make sure that your computer is connected to the Internet.
    • Server Connection - Confirm that the Webex app can connect to the cloud. Click Test to verify if your computer can reach the cloud servers. If all services are accessible, a green checkmark appears. If a service connection fails because of a rejected certificate, a red stop sign with a link for more information and a list of affected components appears.
    • Cloud - Get the status of the Cisco Webex cloud from status.webex.com. If there's an outage, the color of the Cloud section turns orange or red, depending on the severity of the outage.
    Webex app Health Checker pop-up screen. - Image opens in full resolution in a new tab.

E911 Address for Webex

UC with Webex from Spectrum is now integrated with E911 emergency services. With the E911 service, the Webex app automatically detects when you connect to a different network and requires you to update your address. This integration provides compliance to Ray Baum Act Phase II.

Keeping your location current in your Webex app is important so that emergency services can get to your exact location as quickly as possible if you need to make an emergency call, or someone else makes the call on your behalf using your Webex account. By choosing not to add your valid address to the E911 service, this could result in a delayed or impeded emergency service response.

Once setup, Webex will recognize known networks and not require address entry for recognized networks. If something changes on a frequently used network, like the name of an SSID, it may require the address to be entered to match the new network.

When you log in to Webex from your mobile or desktop client, you’ll receive the following prompts:

  1. First, you’ll see the location permission acknowledgement. Read carefully and select OK.
  2. Enterprise 911 disclaimer pop-up in Webex mobile app. - Image opens in full resolution in a new tab
  3. Next, you’ll see the address required disclaimer. Read carefully and select ADD.
  4. Address required for E911 service pop-up in Webex mobile app. - Image opens in full resolution in a new tab
  5. Enter the required information for your current location.
  6. Note: Make sure you use a unique Address description as an identifier for you to recognize. If you're connecting to a new network, but your physical address hasn't changed, you will still be prompted to enter the address to associate the network to. For example, perhaps you have set up a new Wi-Fi network at your home, when submitting your address, specify a unique Address description for that network (example “Home - Orbi 2022”).

  7. Select Save.
  8. Add E911 address screen in Webex mobile app. - Image opens in full resolution in a new tab

You may not be able to add your address in a few different scenarios:

  • You're using a personal hotspot.
  • If you’re on a mobile device and in transit, via car, train, or bus, for example, check the I'm using a personal hotspot check box. In this case, it is recommended to use your phones native dialer and service to place a 911 call.
  • The Spectrum Enterprise UC service and E911 service integration within Webex app is only intended for use within the United States of America.

Manually Update Your E911 Address

If at any time, you need to add, view or revise your current E911 Address, you can access your E911 Service in the settings and make any necessary updates.

  1. In the app header, select your profile.
  2. Select Settings.
  3. Select Calls.
  4. Under E911 service, select Edit address.
  5. Enter the required information for your current location. Note: You can register up to 5 locations.
  6. Select Save.
  7. Settings and add E911 address screens from Webex desktop app. - Image opens in full resolution in a new tab