Calling in Webex

Transfer a Call

If you are on an active call, you can perform a Semi-Attended or an Attended Transfer to another contact within the company directory or any other number you dial using the keypad.

  1. While on a phone call, select More.
  2. Click Transfer.
  3. Webex app active call window with More Option menu expanded and Transfer highlighted. Image opens in full resolution in a new tab.
  4. Enter the number or the name of the person to whom you want to transfer the phone call.
  5. Next, choose whether you want to make it an Audio or Video call. Your original phone call is put on hold.
  6. Webex app Transfer Call dialpad window. Image opens in full resolution in a new tab.
  7. You can let the other person know why you're transferring the call to them by announcing the call upon answering and then click Complete Transfer. Or, you can complete a semi-attended transfer by clicking Complete Transfer as soon as it starts ringing.
  8. Webex app calling window open with Complete Transfer button highlighted. Image opens in full resolution in a new tab.

Put a Call on Hold

  1. While on a call, select More.
  2. Click Hold.
  3. Webex app active call window with More Option menu expanded and Holdhighlighted. Image opens in full resolution in a new tab.
  4. After you put the call on hold, your spaces list shows that it's on hold.
  5. To go back to your held call:

  1. Select it from the spaces list.
  2. Click Resume.

Listen to Your Voicemail

When you have a voice message waiting for you, you'll see a red badge counter (Message Waiting Indicator) next to your voicemail icon. After you listen to your messages (from the app or your desk phone), the badge counter disappears. You can also call into your voicemail number to set up greetings, send voice messages, and more.

  1. Go to Voicemail.
  2. Choose a message and then listen to the message by right clicking and choosing Play voice message, or by selecting the Play icon.
  3. From the Voicemail tab, you can call someone back, delete the message, or mark as unread.

Sign In and Out of Hunt Groups

If you are a member of a hunt group, you are notified in Webex when a call comes into that hunt group number. In order to see this feature, your administrator must assign you to a hunt group. Depending on how your administrator sets up the hunt group, you may be automatically signed out of a hunt group if you miss a call. If that's the case, you'll need to sign back in to answer other calls.

  1. To sign into the hunt group, go to Call Settings at the bottom of the application.
  2. Check the box next to Hunt Group.
  3. To sign out, uncheck the box.

Pick Up Someone Else’s Phone (Call Pickup)

As a member of a Call Pickup group, you can answer a call on behalf of another group member who isn’t available.

Note: To see and use this feature, your administrator must first make you a member of a pickup group.

  1. If you hear a phone call come into your coworker’s desk phone, select Call Pickup in the footer of Webex.
  2. Note: Depending on your setup, you may have multiple groups to choose from.

  3. You can select the appropriate pickup group (Call Pickup, Other Call Pickup, or Directed Pickup).
  4. If you choose Directed Pickup, enter the pickup number.
  5.  Webex app main window with Call Pickupmenu expanded and highlighted in the bottom, left corner. Image opens in full resolution in a new tab.
  6. Then press Enter.

Get Phone Calls at Any Number (Single Number Reach)

With the Single Number Reach feature, you can have your work calls ring any phone number, so that you don’t have to worry about missing an important phone call because you stepped away from your desk.

  1. To enable or disable the Single Number Reach feature, go to Call Settings in the footer.
  2. Under Single Number Reach, check the box next to the phone number you would like to enable the feature for.
  3. Webex app main window with Call Settings menu expanded and Single Number Reach highlighted in the bottom, left corner. Image opens in full resolution in a new tab.

Pull a Call from One Device to Another (Call Pull)

The call pull feature allows you to pull an active call from your desk phone to your Webex app or vice versa. You can also move an active call from your desktop app to your mobile app. This feature is helpful when you need to take a call on the go, or, when you’re already on the go with a call and you return to the office.

Pull a Call from Your Desk Phone to Your Webex Desktop App

  1. While on an active call on your desk phone, go to the Webex app on your desktop.
  2. Click Calls.
  3. Click Call Pull. The call is moved from you desk phone to your Webex desktop app.

Pull a Call from Your Webex App to Your Desk Phone

  1. While on an active call on your Webex app, go to your desk phone.
  2. Pick up the handset.
  3. Press *11. The call is moved from your Webex app to your desk phone.

Pull a Call from Your Webex Desktop App to Your Webex Mobile App

  1. While on an active call on your Webex desktop app, open the Webex app on your mobile device.
  2. Go to Calling.
  3. Tap the Phone + icon.
  4. Tap Pull Call. The call is moved from your Webex desktop app to your Webex mobile app.
  5. Webex mobile app screen on the Calling tab with the Phone Plus icon highlighted for Call Pull.  Webex mobile app window with the Phone Plus menu open and Pull Call option highlighted. Image opens in full resolution in a new tab.