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Call Recording Portal

Table of Contents

Intro to Hosted Call Recording
Recorded Calls - Basic
Annotations
Recycle Bin
Recording Calls
Reporting
Alerts
Evaluations
Admin

Intro to Hosted Call Recording

Logging in to the Call Recording Portal | Changing Your Password | Searching the Call Recording Interface | Dashboard

Recorded Calls - Basic

Completed Calls | Call Details Tab | Download a Recorded Call | Delete a recorded call | Email a recorded call

Annotations

Add an annotation to a recorded call | Add a File Annotation | Delete and Annotation | Comments

Recycle Bin

Recycle Bin | Using the Recycle Bin

Recording Calls

Calls in Progress | Record a call in progress

Reporting

Reporting | Filtering and Exporting Reports

Alerts

Alerts | Manage, Add, and Edit Alert Definitions | Enable and Disable Alert Definitions

Evaluations

Evaluations | Template Designer | Create a new Evaluation

Admin

Administrator Roles | Add, Update, and Delete Employees | Reports | Subscribers | Update or Delete a User | Reset a User Password