Cisco 8851 – Quick Start Guide

This guide will cover the basics of your Cisco 8851 device and the steps for using your device.

Overview

This is the top view of the Cisco 8851 desktop phone highlighted key buttons for the following functions you will be learning about in this tutorial. - . Image opens in full resolution in a new tab
This is the bottom view of the Cisco 8851 desktop phone highlighted key ports to use on your desktop phone. - . Image opens in full resolution in a new tab
This is the Key Expansion Module for the Cisco 8851 with the line and page keys highlighted. - . Image opens in full resolution in a new tab
  1. Call Indicator
    1. The LED indicator flashes to indicate an incoming call (quick red flashing light), a missed call or calls (slow red flashing light), or charging (solid red light). If no light is on, this means that the phone is either fully charged or is not connected to the charger.
  2. Feature and Session Buttons
    1. Feature buttons are located on the left side. These buttons are used to view calls on a line or access speed dials. The session buttons, located on the right side are used to answer a call, resume a call or display missed calls.
  3. Softkey Buttons
    1. Used to enable softkey options, displayed on phone. These keys will change depending on the phone current function. Answering a call will have different softkey options then when you are on an active call.
  4. Navigation Cluster
    1. The navigation cluster allows you to scroll through menus, highlight and select those highlighted items.
  5. Release Button
    1. The release or end button ends a connected call or session.
  6. Hold / Resume Button
    1. The hold / resume key allows you to place a call on hold. It also allows you to take a call from hold.
  7. Transfer Button
    1. The transfer button allows you to transfer a call.
  8. Conference Button
    1. The conference button allows you to create a conference call.
  9. Function Buttons
    1. Headset, speaker and mute keys are located along the right edge of the phone.
  10. Dialpad
    1. Used to input numbers and characters into the phone system.
  11. Volume Buttons
    1. The volume button allows you to adjust the handset, speaker and ringer volume of the phone.
  12. Application Buttons
    1. Use the application buttons to access call history, user preferences, phone settings, and phone model information.
  13. Contacts Button
    1. Use the contacts button to open and close the directories menu.
  14. Messages Button
    1. The messages button will autodial your voicemail mailbox when pressed.
  15. Back Button
    1. The back button returns to the previous screen.
  16. PC Access Port
    1. The PC access port allows you to provide a network connection to your computer via your desktop phone.
  17. Auxiliary Port
    1. This port serves as a serial console port to access the phone's terminal.
  18. Analog Headset Connection
    1. This connection allows you to connect a wired headset to use with your desktop phone.
  19. Handset Connection
    1. This connection allows you to connect the wired handset that comes with the phone.
  20. DC / Power Port
    1. The DC port allows you to use a power adapter, if you do not utilize power over ethernet.
  21. Key Expansion Module Port
    1. Next to the USB port on the right-hand side of the Cisco IP Phones 8851, 8861 and 8865, there is a custom-built power port for the key expansion Module. Ask your provider about available key expansion modules for your phone.
  22. USB Port
    1. There is a Universal Serial Bus (USB) port on the right-hand side of the phone. This is intended for use with a Key Expansion Module, but it can also be used for connecting a USB headset or for charging a small device like a SmartPhone. The charging time is like what you would expect from connecting to a USB port on a laptop computer. Each USB port supports a maximum of five USB devices. Each device connected to the port is included in the maximum device count, including any key expansion modules. For example, your phone can support five USB devices on the side port and five additional standard USB devices on the back port. Many third-party USB products contain more than one USB device and count as more than one device.
  23. Power Over Ethernet (PoE) Port
    1. Allows you to power you phone as well as receive data via a Cat5/6 cable. No power adapter needed, if using this port.

Key Expansion Module

  1. Line Keys
    1. Line buttons are located on the sides of the display. These buttons are used to view calls on a line or access speed dials.
  2. Page Keys
    1. The Page keys are used to switch pages of line key options.

Using Your Device

  1. Placing Calls
    1. First, dial the number. Then, pick up handset. For hands-free speakerphone, dial the number, then press the Speaker button or press Dial softkey.
  2. Answering Calls
    1. Pick up the handset. For hands-free speakerphone, press the Answer softkey or press the Speaker button.
  3. Call /Hold
    1. From Lines, Calls or Active Call view, press the Hold softkey or function button. To retrieve the call, press Resume softkey or the Hold button again.
  4. Mute a Call
    1. Press the Mute function button to silence your phone’s mouthpiece and speaker. To turn mute off, press Mute again.
  5. Do Not Disturb
    1. First, lift the receiver, press the more soft-key twice. Then press the DND soft-key. To disable Do Not Disturb, lift the receiver, press the more soft-key twice. Then press the ClrDND soft-key.
  6. Call Forwarding
    1. Press the Settings button. Proceed to User Preferences and select Call Preferences. With the Call Forwarding option highlighted, press Ok. The call forward dialog box will appear. Make sure that call forwarding is set to On. Select either Forward All Calls, Forward When Busy or Forward When No Answer. Enter your valid forwarding number in the field provided. Once complete, press the Set softkey.
  7. Three-way Calling
    1. Place the first call. Then, press the Conference button. Dial the number. The active call will be placed on hold. After the second call answers, press the Conference softkey again to join all parties in the conference. All parties will be disconnected when you exit the call.
      • Press End Call to remove you from the call, but keep the other participants connected.
      • Tap Split to end the conference and hold all participants.
  8. Transferring a Call
    1. Announced Transfer: While on an active call, press the Transfer softkey or function button to place active call on hold. Dial the number where you want to transfer the call. Once the third-party answers, announce the call and press Transfer softkey or function button to complete the transfer. Blind Transfer: While on an active call, press the More softkey and the press the Blind Transfer softkey to place active call on hold. Dial the number where you want to transfer the call and press the Call softkey to complete the transfer. Transfer to Voicemail: While on an active call, press the Transfer softkey or function button to place active call on hold. Next, enter *55 and dial the party’s extension, then #. This completes the transfer.
  9. Call Park / Call Retrieve
    1. Call park places a call on hold so that other users assigned to call park service can retrieve that call from any phone in office.
      • To park: While on an active call, press the Transfer softkey and then *68. Enter the extension where the call will be parked, and then press #. Your call will now be parked.
      • To retrieve: Pick up Handset, press the Retrieve softkey. Enter the extension where the call was parked then #.
  10. Voicemail
    1. Press the Messages button. Your phone will ring your Voice Portal. Enter your passcode, then #. Follow voice prompts to listen to delete/save messages.
  11. Call History
    1. Press the Settings button. Then press 2. From here you can choose from: All Calls, Missed Calls, Received Calls, and Placed Calls. Use the navigation arrows to select your desired list. To make a call from an entry, scroll to the desired contact and press the Call softkey.

Voicemail Setup

  1. Record Name
        1. Press messages from Home View or press messages function button.
        2. Enter your PIN provided on your User List and Login Credentials. (Press * if you need to access another voicemail box.)
        3. Press #. Follow prompts to set a new PIN. Then, press #.
        4. Follow prompts to verify the new PIN, then press #.
        5. Follow prompts to record a name announcement, then press #. At the tone, say the name of the group or a brief two or three-word description and press #. (This is a name announcement and not one of the two main voicemail greetings supplied with the service.)
        6. You will be asked if you are satisfied with your name recording. If yes, press *. If no, follow prompts to re-record.
        7. Press 1 to access your voicemail box.
  2. Record Busy Greeting
    1. A busy greeting plays when your phone is in Do Not Disturb mode or unplugged.
        1. Press 2. Then, press 1. Wait for the tone, and then record your “busy greeting.”
        2. Press # immediately after finishing.
        3. Press 2 to listen to your greeting or press * to get back to the previous menu.
  3. Record No Answer Greeting
        1. Press 3. Then, press 1. Wait for the tone, and then record your no-answer greeting.
        2. Press # immediately after finishing.
        3. Press 2 to listen to your greeting or press * to get back to the previous menu.