Unity Call Center Supervisor
Table of contents
Overview
Guided Tour
Guided Tour of the Workspace | Important Information Set-Up | Managing ACD States
Call Actions
Placing Calls | Answering Calls | Ending Calls | Holding and Resuming Calls | Sending Calls Directly to Voicemail | Conference Calls | Configuring Click to Dial
Supervisor Features
Managing Agents | Silently Monitor an Agents Call | Force Forward a Call Center Queue | Generate Reports
Transferring Calls
Blind Transfer | Consulted Transfer | Transfer Directly to Voicemail
Features and Functions
Configuring Services | Sending Instant Messages | Managing Personal Contacts | Call Logs | CRM Integration | User States and Changing My Status
