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Home | Call Center | Unity Call Center Supervisor Videos

Unity Call Center Supervisor

Table of contents

  • Overview
  • Guided Tour
  • Call Actions
  • Supervisor Features
  • Transferring Calls
  • Features and Functions
 

Overview

Sign In | Change Password

Guided Tour

Guided Tour of the Workspace | Important Information Set-Up | Managing ACD States

Call Actions

Placing Calls | Answering Calls | Ending Calls | Holding and Resuming Calls | Sending Calls Directly to Voicemail | Conference Calls | Configuring Click to Dial

Supervisor Features

Managing Agents | Silently Monitor an Agents Call | Force Forward a Call Center Queue | Generate Reports

Transferring Calls

Blind Transfer | Consulted Transfer | Transfer Directly to Voicemail

Features and Functions

Configuring Services | Sending Instant Messages | Managing Personal Contacts | Call Logs | CRM Integration | User States and Changing My Status

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  • Getting Started
  • Help Topics
    • Phones & Voicemail
    • Business Apps
    • Webex
    • Call Center
    • Portals
    • For Administrators
  • Downloads & Links
  • Webinars
  • Contact Us