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Call on hold and call pull (Android phone and tablet)

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This is a step-by-step guide for how to manage your active calls, including placing calls on hold and pulling a call from the desktop client to your mobile application.

How do I place a call on hold?

  1. To place an active call on hold, tap the Hold icon.
    2. Anywhere Connect Android phone active call window with Hold button highlighted. - Image opens in full resolution in a new tab
  2. To resume, select the Hold icon again.
    1. Android Tablet – Follow the same steps for your Android Tablet.
      2. Anywhere Connect Android tablet active call window with Hold button highlighted. - Image opens in full resolution in a new tab

How do I pull a call from my desk phone to the Anywhere Connect desktop client?

The Call Pull feature allows you to pull a call that is on your Anywhere Connect desktop client to your mobile application.

  1. While on an active call on your Anywhere Connect desktop client, select the Dial Pad icon on your mobile application.
  2. In the Dial Pad window, tap the Options icon in the bottom, right-hand corner of the window.
    3. Anywhere Connect Android phone dial screen with the More Options icon highlighted. - Image opens in full resolution in a new tab
  3. Then, tap Pull Call. The call will then be active on your mobile phone.
    4. Anywhere Connect Android phone dial screen with the Pull Call option highlighted. - Image opens in full resolution in a new tab
    1. Android Tablet – Follow the same steps to pull a call to your Android Tablet.
    Anywhere Connect Android tablet with the dialpad, more options and pull call options highlighted. - Image opens in full resolution in a new tab