Anywhere Connect iPhone – Audio and video calls

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Anywhere Connect allows you to place and receive business calls over the cellular network using your business phone number. This guide provides details on the following topics related to audio and video calls.  

A. Dial Pad

The Dial Pad or Call tab displays a dial pad and a text field used to enter numbers. The dial pad is one of the options used to make audio or video calls. There are three buttons below the dial pad: Video call, Call and Dial pad menu that are configurable by the service provider.

The top is a text field also has a delete button that, when pressed, deletes one character at a time.

A badge notification appears on the Dial Pad tab when there are messages in the voicemail box. A long press on the “1” digit connects you to the voicemail box. When there is no voice mail in your voicemail box, no notification badge is shown.

The Dial Pad menu can contains two options: Pull Call and Retrieve Call.

B. Make Audio or Video Calls

  1. To make a Voice Call using the mobile application, select a contact from your contacts list.
  2. Then, select the Call or Video icon next to the phone number you would like to call.
  3. To end the call, select the Hang Up icon.

Additionally, you can make audio or video calls using one of the following methods:

  • From the search results, open a contact card and tap on the contact number to perform an audio or video call.
  • Open the Dial Pad, enter a phone number, and select the Call or Video icon.
  • On the Call History list, select the call entry.
  • In the Chat screen, select the Call or Video icon.

Note: The video call feature is unavailable for Anywhere Connect users who have a Skype4Business profile.

C. Answer and End Calls

  • When you are receiving an incoming call, a pop-up notification is displayed on your screen. You can choose to Answer or Decline the call. To answer, tap Answer.
  • When someone is calling you with video, you can choose to Accept Video, Accept Audio or Decline.
  • To end an active call, select the Hang Up icon.

Note: The video call feature is unavailable for Anywhere Connect users who have a Skype4Business profile.

D. In-Call Actions

You can perform the following actions from the In-Call screen:

  • End a call
  • Mute your microphone
  • Place a call on hold
  • Adjust the volume
  • Open the dial pad
  • Add more participants to a call
  • Transfer a call
  • Talk and transfer a call
  • Make a conference call
  • Park a call
  • Transfer a call to a circuit-switched call
  • View participants (on a conference call)

E. Missed Calls and New Messages

Notifications (for example, missed calls or new messages) are shown as badges on the tab icons.

F. Message Waiting Indicator and Voice Mail Access

If you have pending voice mail (VM) messages, then a badge is displayed on the Call tab icon with indicating the number of pending voice mail messages. The voice mail is accessible with a long-press of the dial pad digit “1” (similar to how it is done on a regular mobile keyboard).

G. Business Line Call Back and Call-Through

Anywhere Connect allows you to originate a circuit-switched call using your business line identity. This is done using the basic Call Back or the Call-Through.

Basic Call Back is only available if you have Hosted Voice Anywhere or Remote Office assigned. The application checks to see whether one of these two services is provisioned with a phone number that matches the mobile number. If it is provisioned this way, it provides you with the option to make calls using the Call Back feature.

Call-Through functionality is available if the Mobility service is assigned to your Anywhere Connect profile. Call-Through provides a more natural dialing experience. When a call is placed in this mode, the client communicates transparently with Hosted Voice Anywhere to obtain a temporary intermediate routing number (IMRN). The client then calls the IMRN and connects you directly to the destination identifying the call with your business line identity.

H. Contact Name Lookup for Incoming Calls and Call Logs

Whenever the incoming call does not have a calling name associated with it, Anywhere Connect can perform a local contact search. If the number matches one of the contacts on the mobile phone Contacts list, the name is shown on the incoming Call screen along with the alert.

Whenever you retrieve your call logs/history and the call log does not have a calling name associated with it, the client does a lookup in the local contacts and populates the name if a match is found.

I. Call Waiting

You can have one active call at any one time if you receive a new incoming call and accept it. The existing call is put on hold and you can change between these two calls by using the Hold and Unhold buttons.

J. Call Transfer

Blind Transfer –

  1. To perform a Blind Transfer while on an active call, select the Options icon in the bottom right-hand corner of the active call window.
  2. Select Transfer.
  3. Then, select the contact you would like to transfer the call to using one of the following methods:
    1. Type the name or partial name in the Search text box to search your directory or local address book.
    2. Tap a contact in you Contact List.
    3. Tap the Call icon to launch the dial pad to dial the phone number.
  4. Finally, tap Transfer to. The call will be transferred.

Consulted or Attended Transfer –

  1. To perform Consulted Transfer, while on an active call, select the Options icon in the bottom right-hand corner of the active call window.
  2. Select Transfer.
  3. Then, select the contact you would like to transfer the call to using one of the following methods:
    1. Type the name or partial name in the Search text box to search your directory or local address book.
    2. Tap a contact in you Contact List.
    3. Tap the Call icon to launch the dial pad to dial the phone number.
  4. Then, select Call First. Once the receiving party answers, announce the call.
  5. Select Complete. The call will be transferred.

K. Call Pull

The Call Pull feature allows you to pull a call that is on your Anywhere Connect desktop client to your mobile application.

  1. While on an active call on your Anywhere Connect desktop client, select the Call icon on your mobile application.
  2. In the Call (dial pad) window, tap the Options icon in the bottom, right-hand corner of the window.
  3. Then, tap Pull Call. The call will then be active on your mobile phone.

L. Call Park

The Call Park service allows a "parking" user to park a call against a "parked against" extension. The "parked" user is placed on hold until a user retrieves the parked call. If the call is not retrieved within the provisioned recall time, then the parked call is reverted and presented to the "recall" user.