Anywhere Connect iPhone and iPad – Audio and Video Calls

Introduction

Anywhere Connect allows you to place and receive business calls over wifi (VoIP calls only) and the cellular network using your business phone number. This guide provides details on the following topics related to audio and video calls.

The Dialpad

To access the Dialpad, open the main menu and select Dialpad. The dialpad is one of the options used to make audio or video calls. There are two buttons below the dial pad: Audio Call and Video Call.

The top is a text field that also has a delete button that, when pressed, deletes one character at a time.

This image within the Anywhere Connect application showing the dialpad page. - Image opens in full resolution in a new tab

Make Audio or Video Calls

  1. To make a Voice Call using the mobile application, select a contact from your Directory.
  2. This image within the Anywhere Connect application showing the Directory page. - Image opens in full resolution in a new tab
  3. Then, select the Call or Video icon next to the phone number you would like to call.
  4. This image within the Anywhere Connect application s contact profile page with the video and audio cal icons highlighted.
 - Image opens in full resolution in a new tab
  5. To end the call, select the Hang Up icon.
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Additionally, you can make audio or video calls using one of the following methods:
  1. From the search results, open a contact card and tap on the contact number to perform an audio or video call.
  2. Open the Dial Pad, enter a phone number, and select the Call or Video icon.
  3. On the Call History list, select the call entry.
  4. In the Chat screen, select the Call or Video icon.

Note: The video call feature is unavailable for Anywhere Connect users who have a Skype4Business profile.

Answer and end Calls

  1. When you are receiving an incoming call, a pop-up notification is displayed on your screen. You can choose to Answer or Decline the call. To answer, tap Answer.
  2. This image within the Anywhere Connect application shows the call receiving page with the answer key highlighted. - Image opens in full resolution in a new tab
  3. When someone is calling you with video, you can choose to Accept Video, Accept Audio or Decline.
  4. To end an active call, select the Hang Up icon.
This image within the Anywhere Connect application shows the active call page with the end key highlighted. - Image opens in full resolution in a new tab

Note: The video call feature is unavailable for Anywhere Connect users who have a Skype4Business profile.

In-Call Actions

You can perform the following actions from the In-Call screen:

  • End a call
  • Mute your microphone
  • Place a call on hold
  • Adjust the volume
  • Open the dial pad
  • Add more participants to a call
  • Transfer a call
  • Talk and transfer a call
  • Make a conference call
  • Parking a call
  • Transfer a call to a circuit-switched call
  • View participants (on a conference call)

Missed Calls and New Messages

Notifications (for example, missed calls or new messages) are shown as badges on the tab icons.

Message Waiting for Indicator and Voice Mail Access

If you have pending voice mail (VM) messages, then a badge is displayed on the Call tab icon with indicating the number of pending voice mail messages. The voice mail is accessible with a long-press of the dial pad digit “1” (similar to how it is done on a regular mobile keyboard).

Business Line Call Back and Call-Through

Anywhere Connect allows you to originate a circuit-switched call using your business line identity. This is done using the basic Call Back or the Call-Through.

Basic Call Back is only available if you have Hosted Voice Anywhere or Remote Office assigned. The application checks to see whether one of these two services is provisioned with a phone number that matches the mobile number. If it is provisioned this way, it provides you with the option to make calls using the Call Back feature.

Call-Through functionality is available if the Mobility service is assigned to your Anywhere Connect profile. Call-Through provides a more natural dialing experience. When a call is placed in this mode, the client communicates transparently with Hosted Voice Anywhere to obtain a temporary intermediate routing number (IMRN). The client then calls the IMRN and connects you directly to the destination identifying the call with your business line identity.

Contact Name Lookup for incoming Calls and Call Logs

Whenever the incoming call does not have a calling name associated with it, Anywhere Connect can perform a local contact search. If the number matches one of the contacts on the mobile phone Contacts list, the name is shown on the incoming call screen along with the alert.

Whenever you retrieve your call logs/history and the call log does not have a calling name associated with it, the client does a lookup in the local contacts and populates the name if a match is found.

Call Waiting

You can have one active call at any one time if you receive a new incoming call and accept it. The existing call is put on hold and you can change between these two calls by using the Hold and Unhold buttons.

Call Transfer

Blind Transfer:

  1. To perform a Blind Transfer while on an active call, select the Options icon in the bottom right-hand corner of the active call window.
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  3. Select Transfer.
  4. Then, select the contact you would like to transfer the call to using one of the following methods:
    1. Type the name or partial name in the Search text box to search your directory or local address book. Then tap the contact you wish to use from the contact list. Proceed to choose the number you want to transfer to.
      Please Note:
      There may be several numbers under a single content. Make sure you choose the correct one for a successful transfer.
    2.  - Image opens in full resolution in a new tab
    3. Tap the Call icon to launch the dial pad to dial the phone number.
  5. Finally, tap Transfer to. The call will be transferred.
  6. This image shows the options menu with the Transfer option highlighted. - Image opens in full resolution in a new tab

Consulted or Attended Transfer:

  1. To perform Consulted Transfer, while on an active call, select the Options icon in the bottom right-hand corner of the active call window.
  2. This image shows the options menu with the Transfer option highlighted. - Image opens in full resolution in a new tab
  3. Select Transfer.
  4. Then, select the contact you would like to transfer the call to using one of the following methods:
    1. Type the name or partial name in the Search text box to search your directory or local address book. Then tap the contact you wish to use from the contact list. Proceed to choose the number you want to transfer to.
      Please Note:
      There may be several numbers under a single content. Make sure you choose the correct one for a successful transfer.
    2. This image shows the calling menu with the Work Phone option highlighted. - Image opens in full resolution in a new tab
    3. Tap the Call icon to launch the dial pad to dial the phone number.
  5. Then, select Call First. Once the receiving party answers, announce the call.
  6. This image shows the transfer call menu with the Call Brandon Scott First option highlighted. - Image opens in full resolution in a new tab

Call Pull

The Call Pull feature allows you to pull a call that is on your Anywhere Connect desktop client to your mobile application.

  1. While on an active call on your Anywhere Connect desktop client, select the Call icon on your mobile application.
  2. Open the main menu and select Pull Call.
  3. This image within the Anywhere Connect application shows the main menu expanded with the Pull Call tab highlighted.
 - Image opens in full resolution in a new tab
  4. The call will now be pulled to your mobile client.

Call Park

Please Note: If the call is answered on the device while sleeping you will need to click the Anywhere Connect icon first and unlock access to the device if necessary

To put a call in park:

  1. Once the call is answered, press the Options Icon.
  2. Select Transfer.
  3. Then select the Dial Pad icon at the top right corner of the next screen, for manual digit submission.
  4.  - Image opens in full resolution in a new tab
  5. Once the Dial Pad appears, put in the Call Park Star Code *68.
  6. This image shows the dial pad with star six-eight in the dial field highlighted. - Image opens in full resolution in a new tab
  7. Then press the Phone Icon Call button.
  8. When prompted, select “Call *68 First”.
  9. This image shows the transfer call menu with the Call star six-eight First option highlighted. - Image opens in full resolution in a new tab
  10. Then you will be prompted to put in the extension you would like to park the call on and press #, or just press # to park the call on your own extension. To access the dial pad, click Options then press Dialpad.

To retrieve a call on the park:

  1. Select the Options icon.
  2. Then select Dial Pad.
  3. This image shows the options menu with the dialpad option highlighted. - Image opens in full resolution in a new tab
  4. Proceed to dial *88.
  5. Press the Green Phone Icon call button.
  6. This image shows the dial pad with star eight-eight in the dial field highlighted. - Image opens in full resolution in a new tab
  7. You will then be prompted to put in the extension where the call is parked on and press # or just press # to pick up the call on your own extension. To access the dial pad, click Options then press Dialpad.
  8.  - Image opens in full resolution in a new tab