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Home | Administrators | Admin Portal (UCEP)

Admin Portal (UCEP) - Configuring Call Center Settings

Table of Contents

  • Getting Started
  • Call Center Announcements
  • Call Center Settings
  • DNIS Announcements
  • Call Center Routing Policies
 

Getting Started

Modifying the Call Center Name | Modifying Call Center Settings

Call Center Announcements

Call Center Announcements | Custom Greetings and Announcement Repository | Entrance Message | Estimated Wait Message | Comfort Message | Music on Hold | Call Whisper Message (premium only)

Call Center Settings

Distinctive Ring | DNIS | Assigning DNIS | Queue Notifications | Call Disposition Codes | Calling Plans | Call Details Report | Call Center Routing Policies

DNIS Announcements

Entrance Message | Estimated Wait Message | Comfort Message | Music on Hold | Call Whisper Message (premium only)

Call Center Routing Policies

Forced Forward | Holiday Service | Night Service | Bounced Calls | Comfort Message Bypass | Call Center Overflow | Stranded Calls

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  • Getting Started
  • Help Topics
    • Phones & Voicemail
    • Business Apps
    • Webex
    • Call Center
    • Portals
    • For Administrators
  • Downloads & Links
  • Contact Us