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Admin Portal (UCEP) - Configuring Call Center Settings

Table of Contents

Getting Started
Call Center Announcements
Call Center Settings
DNIS Announcements
Call Center Routing Policies

Getting Started

Modifying the Call Center Name | Modifying Call Center Settings

Call Center Announcements

Call Center Announcements | Custom Greetings and Announcement Repository | Entrance Message | Estimated Wait Message | Comfort Message | Music on Hold | Call Whisper Message (premium only)

Call Center Settings

Distinctive Ring | DNIS | Assigning DNIS | Queue Notifications | Call Disposition Codes | Calling Plans | Call Details Report | Call Center Routing Policies

DNIS Announcements

Entrance Message | Estimated Wait Message | Comfort Message | Music on Hold | Call Whisper Message (premium only)

Call Center Routing Policies

Forced Forward | Holiday Service | Night Service | Bounced Calls | Comfort Message Bypass | Call Center Overflow | Stranded Calls