Getting started with Unity

Unity Desktop is an application that simplifies the making and receiving of calls for users of Spectrum Enterprise Hosted Voice. Featuring an intuitive icon-based interface, Unity provides point and click call control within the familiar desktop environment.

Unity improves work force collaboration by simplifying internal and external communication.

System Requirements

  1. Windows PC Requirements
    1. Unity will require approximately 20MB of hard drive space on the local machine.
    1. By default, the install directory is C:\Program Files (x86)\Unity Client.
    1. Minimum computer specifications: CPU: dual core 3Ghz. Ram: 4GB. Video Card: 256MB onboard RAM. As a general note, the requirements to run Unity Supervisor are considerably less than those required to run Windows.
    1. Unity can be rolled out as an MSI file, which supports Active Directory group profiles.
    1. Unity is only supported on Windows 7, Windows 8.1 and Windows 10.
    1. Both 32 and 64-bit versions of Windows are supported. There are no special permissions required to install Unity.
  2. Internet and Firewall
    1. Unity requires high-speed internet connectivity and access to the below locations, which may require firewall rules to be added on the customer premises:
      • TCP port 2208 to im.unityclient.com.
      • TCP port 2208 to the VoIP platform OCI server.
      • HTTP/HTTPS access to portal.unityclient.com.

Installation

  1. Follow the installation instructions to download and install Unity Desktop.
  2. Launch Unity Desktop.
  3. Open Unity Desktop and run file. Image opens in full resolution in a new tab.

Sign In

  1. The first time you launch Unity after the install, you will see the following, select OK.
  2. Once Unity is launched for the first time after the install, you will see the following message, select OK. Image opens in full resolution in a new tab.
  3. Enter your Login ID and Password and select OK.
  4. You should have been provided your Login ID. This is your 10-digit telephone number.
  5. Your password is your Web Access/Software Password.
  6. Note: This is the same Login ID and Password used for accessing the User Web Portal.

  7. To complete and save settings select OK at bottom right.
  8. On the Service & Settings Login Details scree, enter your login ID and passwork, hit OK. Image opens in full resolution in a new tab.

    Note: If you choose Remember my login ID and Remember my password, you will not be prompted for these credentials upon subsequent Unity launches.

Window Layout

Unity is split into three functional areas:

  1. Call Control
    1. Includes features and functions that can be performed for placing calls, handling active calls and locating settings associated with your account.
  2. Active Call
    1. Window Displays the status of all current calls.
  3. User Status
    1. Displays current user status for users you have selected. By default, the users displayed are those in your department.
    Call control, Active call window and User status are Unity's three functions. Image opens in full resolution in a new tab.

Resizing Unity

Unity can be dragged from the bottom right corner to the required size.

The Active Call Window resizes independently by dragging the border at the bottom of the window [where the lower red line is in the illustration above]. When Unity is closed, all current settings will be saved.

Unity can also be maximized and minimized using the standard buttons in the top right-hand corner of the application.