Anywhere Connect Desktop – Setting Up Voice Mail and Greetings

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This is a step-by-step guide for how to manage your active calls, including placing calls on hold, call parking and retrieving parked calls, and pulling a call from the desk phone to the Anywhere Connect desktop client.

These sections contain the necessary information to get started with Anywhere Connect - Desktop app:

 

A. How do I set up my voice mail?

  1. To set up your voice mail from your desktop application, select the Communication History icon.
  2. Then, click Voice Mail.
  3. Enter the PIN provided on your User List and Login Credentials.
  4. Note: Press *, if you need to access another voice mail box.

  5. Press #. Follow prompts to set a new PIN, and then press #.
  6. Follow prompts to verify the new PIN, and then press #.
  7. Follow prompts to record a name announcement, and then press #. At the tone, say the name of the group or a brief two or three word description and press #.
  8. Note: This is a name announcement and not one of the two main voice mail greetings supplied with the service.

  9. You will be asked if you are satisfied with your name recording. If yes, press *. If no, follow prompts to re-record.
  10. Press 1 to access your voice mail box.

B. How do I record a busy greeting?

A busy greeting plays when your Do Not Disturb feature is active. To record a busy greeting, use the desk phone to perform the following steps.

  1. Press 2. Then, press 1. Wait for the tone, and then record your busy greeting.
  2. Press # immediately after finishing.
  3. Press 2 to listen to your greeting or press * to get back to the previous menu.

C. How do I record a no answer greeting?

A no answer greeting plays when your No Answer feature is active. To record a no answer greeting, use the desk phone to perform the following steps.

  1. Press 3. Then, press 1. Wait for the tone, and then record your no answer greeting.
  2. Press # immediately after finishing.
  3. Press 2 to listen to your greeting or press * to get back to the previous menu.