End User Portal (UCEP)
Table of contents
- Alternate Numbers
- Anonymous Call Rejection
- Call Forwarding - Always
- Call Forwarding - Busy
- Call Forwarding - No Answer
- Call Forwarding - Not Reachable
- Call Forwarding - Selective
- Call Notify
- Do Not Disturb
- Priority Alert
- Selective Call Acceptance
- Selective Call Rejection
- Remote Office
- Simultaneous Ring Personal
- Automatic Call Back
- Line ID Blocking
- Speed Dial 8
- Call Waiting
- Music on Hold
- Shared Call Appearance
- Announcement Repository
- Greetings
- Voicemail
Alternate Numbers
The Alternate Numbers service allows a user to have up to ten alternate phone numbers in addition to the main phone number and to assign one of four distinctive ring patterns to each alternate number. In addition, a distinctive call waiting tone is associated with each distinctive ring pattern.
- Login to the Spectrum Enterprise Customer User Portal.
- Click on Calling Features tab.
- Scroll down to Alternate Numbers.
- Click view to see if this service is configured.
- Click Edit next to the phone number you wish to change. This will allow you to activate a distinctive ring pattern for your alternate numbers.
- Click the radio button next to ON. Select a ring pattern for each number.
- To save your changes, click Save.
Anonymous Call Rejection
Anonymous Call Rejection allows you to reject calls that have a blocked caller ID attached. In other words, if the caller doesn’t want to introduce himself, you may choose not to receive the call. When activated, all anonymous calls are instantly rejected, preventing the caller from even leaving a message.
The default setting for this feature is off.
To activate:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on Calling Features tab.
- Scroll down to Anonymous Call Rejection.
- Click the radio button next to ON.
- To save your changes, click Save.
Call Forwarding - Always On
Call Forwarding Always allows you to forward all your incoming calls to a different phone number; such as your cell phone. You can also make your primary phone emit a short ring burst when the call is forwarded by using the Ring Reminder. This is important in case you have forgotten the service is turned on, and you are at your primary phone waiting to receive calls.
Note that the number you forward your calls to must be permitted by your outgoing calling plan.
Activate:
From the customer user portal:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on Calling Features tab.
- Scroll down to Call Forwarding Always.
- Click the radio button next to ON.
- Enter desired phone number or extension.
- Click SAVE at the bottom of the page.
From your phone:
- Press the CFWD Soft key.
- Enter the number you want to forward the call to.
- Press DIAL Soft key.
- You should see the CFWD show with a black background and a dash in front of it.
To deactivate, press the CFWD button again, the dash will be removed and the CFWD will have the gray background.
Quick tips:- Ring Reminder will cause your phone to do a half ring when a call comes in. It is not intended to allow you to answer it, but to remind you your calls are being forwarded.
- When a call is forwarded, it is gone. Meaning, if you set up your Call Forward to your cell phone and you don't answer your cell phone, the call will be dropped into your cell phone's voicemail.
- If you need/want all your voicemail to stay with your Spectrum Enterprise extension, but also ring to other devices, check out our Anywhere feature.
Call Forwarding - Busy
If you are on your phone, Call Forwarding Busy allows you to forward all your incoming calls to a different phone number. Use this service when you would rather have a secretary or co-worker receive the call instead of the caller being sent to your voice mail.
Note that the phone number you forward your calls to must be permitted by your outgoing calling plan.
Activate:
From the customer user portal:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on Calling Features tab.
- Scroll down to Call Forwarding Busy.
- Click the radio button next to ON.
- Enter desired phone number or extension.
- Click SAVE at bottom of the page.
From your phone:
- From your phone, enter *90 and press the DIAL Soft key.
- Enter the number you want to forward the call to, and Press DIAL Soft key.
To turn off, from your phone, enter *91 and press the DIAL Soft key. You will hear a stutter dial tone to indicate that it turned the Call Forward Busy off.
Quick tips:
- When a call is forwarded, it is gone. Meaning, if you set up your Call Forward to your cell phone and you don’t answer your cell phone, the call will be dropped into your cell phone's voice mail.
- If you need/want all your voice mail to stay with your Spectrum Enterprise extension, but also ring other devices, check out our Anywhere feature.
Call Forwarding - No Answer
Call Forward No Answer allows you to forward all your calls to a different phone number when you do not answer your phone.
Note that the phone number you forward your calls to must be permitted by your outgoing calling plan
Activate:
From the customer user portal:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on Calling Features tab.
- Scroll down to Call Forwarding No Answer.
- Click the radio button next to ON.
- Enter desired phone number or extension.
- Select Number of Rings.
- Click SAVE at the bottom of the page.
From your phone:
- From your phone, enter *92 and press the DIAL Soft key.
- Enter the number you want to forward the call to, and Press DIAL Soft key.
To turn off, from your phone, enter *93 and press the DIAL Soft key. You will hear a stutter dial tone to indicate that Call Forward Busy is now off.
Quick tips:- When a call is forwarded, it is gone. Meaning, if you set up your Call Forward to your cell phone and you don’t answer your cell phone, the call will be dropped into your cell phone's voicemail.
- If you need/want all your voicemail to stay with your Spectrum Enterprise extension, but also ring to other devices, check out our Anywhere feature.
Call Forwarding - Not Reachable
Call Forwarding Not Reachable allows you to forward all your incoming calls to a different phone number when your device is not accessible due to a power outage or loss of connectivity.
Note that the phone number you forward your calls to must be permitted by your outgoing calling plan.
The default setting for this feature is off.
To activate:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on Calling Features tab.
- Scroll down to Call Forwarding Not Reachable.
- Click the radio button next to ON.
- Enter desired phone number or extension.
- Click SAVE at the bottom of the page.
Quick tips:
- When a call is forwarded, it is gone. Meaning, if you set up your Call Forward to your cell phone and you don’t answer your cell phone, the call will be dropped into your cell phone's voicemail.
- If you need/want all your voicemail to stay with your Spectrum Enterprise extension, but also ring to other devices, check out our Anywhere feature (Included in the Premium and Virtual TN/EXT Feature Packs).
Call Forwarding - Selective
Call Forwarding Selective allows you to forward specific calls matching your pre-defined criteria to a different phone number. This criterion can be a list of up to 12 phone numbers, a specified time schedule, or a specified holiday schedule. All criteria for an entry must be satisfied for the call to be forwarded (phone number/day of week/time of day). If the call is not forwarded, the call continues as if this service was not turned on.
The default setting for this feature is off.
To activate:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on Calling Features tab.
- Scroll down to Call Forwarding Selective.
- Select Edit to add a number.
- Enter desired phone number or extension.
- Check the Active box to turn the feature on.
- Click SAVE at the bottom of the page.
Ring Reminder will cause your phone to do a half ring when a call comes in. It is not intended to allow you to answer it, but to remind you of your calls are being forwarded. To enable this setting, check the Ring Reminder box.
Additionally, you can add a rule that tells the system at what time of day, day of the week or particular phone numbers that should be forwarded. forwarded.
From your phone:
- From your phone, enter *92 and press the DIAL Soft key.
- Enter the number you want to forward the call to, and Press DIAL Soft key.
To turn off, from your phone, enter *93 and press the DIAL Soft key. You will hear a stutter dial tone to indicate that Call Forward Busy is now off.
Quick tips:
- When a call is forwarded, it is gone. Meaning, if you set up your Call Forward to your cell phone and you don’t answer your cell phone, the call will be dropped into your cell phone's voicemail.
- If you need/want all your voicemail to stay with your Spectrum Enterprise extension, but also ring to other devices, check out our Anywhere feature (Included in the Premium and Virtual TN/EXT Feature Packs).
Call Notify
Call Notify contacts you by email when incoming calls match your pre-defined criteria. This can be a list of up to 12 phone numbers, a specified time schedule, or a specified holiday schedule. The criteria can be combined, such as, incoming call from this number AND within business hours AND during work week.
The default setting for this feature is off.
To activate:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on Calling Features tab.
- Scroll down to Call Notify.
- Click Edit and enter the desired e-mail address to receive notifications.
Quick Tip:
- The email address used can be the email address associated with your mobile phone’s text messaging service. This would allow you to receive these notifications via text message.
Do Not Disturb
This feature automatically forwards all of your incoming calls to your voicemail (if no voicemail service is configured, the caller will hear a busy tone instead).
In addition, you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice mail by using the Ring Reminder. This is important if you have forgotten the service is turned on and you are at your phone waiting to receive calls.
Activate:
From the Customer User Portal:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on the Calling Features tab.
- Scroll down to Do Not Disturb.
- Click on the radio button next to ON.
- Click SAVE at the bottom of the page.
From your phone:
Press the DND soft key or the Do Not Disturb hard button on the phone. To deactivate, push the soft key or button again.
Quick tip:- If you've had Do Not Disturb on for a while, you may also want to use the Ring Reminder to remind you that this feature is active.
Priority Alert
Priority Alert allows you to make your phone ring with a different ring based on your pre-defined criteria. Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily tell when a call is from inside your group or outside your group.
The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. All criteria for an entry must be true for the phone to ring with a different tone (phone number and day of week and time of day).
To activate:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on the Calling Features tab.
- Scroll down to Priority Alert.
- Click Edit to add a new entry.
To add a Rule:
- Click Add Rule.
- Enter a description and then Select to Use Priority Alert or Not.
- Proceed to select a schedule.
- Next, enter a valid phone number or numbers that you would like to apply this rule to. These may include:
- All calls from external numbers.
- Calls from Private or Unavailable Numbers.
- Or selecting to configure specific numbers to apply this rule to.
- Click Save when complete.
Selective Call Acceptance
Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. The criteria for each Selective Acceptance entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule.
To activate:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on the Calling Features tab.
- Scroll down to Selective Call Appearance.
- Click Edit.
- Click Add Rule.
- Enter a description and then Select to Use Priority Alert or Not.
- Proceed to select a schedule.
- Next, enter a valid phone number or numbers that you would like to apply this rule to. These may include:
- All calls from external numbers.
- Calls from Private or Unavailable Numbers.
- Or selecting to configure specific numbers to apply this rule to.
- Click Save when complete.
After saving, the feature is now ON. To turn OFF, you can click the Deactivate button.
Selective Call Rejection
Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. These callers will be given an announcement that you cannot be reached. The criteria for each Selective Call Rejection entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule.
For example, if you are receiving repeated calls from a specific phone number that you do not wish to answer, add the number to the Selective Call Rejection list.
To activate:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on the Calling Features tab.
- Scroll down to Selective Call Appearance.
- Click Edit.
To add a Rule:
- Click Add Rule.
- Enter a description and then Select to Use Priority Alert or Not.
- Proceed to select a schedule.
- Next, enter a valid phone number or numbers that you would like to apply this rule to. These may include:
- All calls from external numbers.
- Calls from Private or Unavailable Numbers.
- Or selecting to configure specific numbers to apply this rule to.
- Click Save when complete.
After saving, the feature is now ON. To turn OFF, you can click the Deactivate button.
Remote Office
Remote Office allows you to use your home phone, your cell phone or even a hotel phone as your business phone. By using the Unity Client, you can make phone calls from this remote phone and have them billed to your business. This service also directs all calls coming to your business phone to ring the remote office phone.
To activate in Unity Client:
- Login to the Unity Client.
- Click the Settings icon. The Services and Settings menu will appear.
- Make sure the Services tab is selected and expand the Call Control Section.
- Click on Remote Office.
- Check Enable to make this service active.
- Click OK when complete to save changes.
To activate via the portal:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on the Calling Features tab.
- Scroll down Remote Office.
- Turn Remote Office On or Off.
- If On, enter the number of the phone that will act as your office phone.
- To keep your changes, click SAVE.
Simultaneous Ring Personal
Simultaneous Ring Personal allows you to configure up to ten (10) additional phone numbers to ring simultaneously each time your desk phone rings with this feature. Answering any one of your phones will stop ringing on the other phones.
To activate:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on the Calling Features tab.
- Scroll down to Simultaneous Ring Personal.
- Click Edit.
- Next, select for how to handle Incoming Calls. Options include:
- Ringing all simultaneous ring phones when an incoming call arrives.
- If you are currently on another call, you can select not to have your simultaneous ring phones ring when a new call arrives.
- Click Add to add a simultaneous ring phone number. This is the phone number associated with the device, or devices you want to have ringing along with your desk phone.
To add a Rule:
- Click Add Rule.
- Enter a description and then Select to Use Priority Alert or Not.
- Proceed to select a schedule.
- Next, enter a valid phone number or numbers that you would like to apply this rule to. These may include:
- All calls from external numbers.
- Calls from Private or Unavailable Numbers.
- Or selecting to configure specific numbers to apply this rule to.
- Click Save when complete.
Automatic Call Back
This feature allows you to monitor a busy caller in your group and automatically establish a call to that person when he/she is no longer busy.
For example, if you have been trying to reach someone in your office, but they’ve been on the phone the phone all day, you can either continue to try and call him or you can activate Automatic Call Back.
Once you’ve activated the feature simply call the party you are trying to reach. If you hear a busy signal, hang up. When the person you are trying to reach is available, your phone will ring with a distinctive sound. This notifies you when he/she is available. The moment they hang up, your call is established.
To activate:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on the Calling Features tab.
- Scroll down to Automatic Call Back.
- Click the ON radio button.
- Click Save.
Quick Tip:
- To cancel all outstanding Call Back requests, enter #8 and press the DIAL Soft key.
Line ID Blocking
Calling Line ID (or CLID), is another name for Caller ID. It shows the name and number that a caller is calling from. In order to prevent others from seeing your CLID when you call them, you can use Calling Line ID Delivery Blocking.
This service blocks the user’s outgoing telephone number (and any other information) from being shown when calling other numbers.
Activate:
The default is set to OFF
- Login to the Spectrum Enterprise Customer User Portal.
- Click on the Calling Features tab.
- Scroll down to Line ID Blocking.
- Click the radio button next to ON.
- Click SAVE at the bottom of the page.
You can block your Outbound Calling Line ID on individual calls, by entering *67 prior to dialing your number.
Quick Tips- Members of the user's group can still see the user's number when they are called.
- If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering *65. Once the call is over, Calling Line ID Blocking is restored.
Speed Dial 8
Speed Dial allows you to place a call by pressing a reduced number of keys, instead of the entire phone number. This function is particularly useful for people who dial certain numbers on a regular basis.
Spectrum Enterprise offers two versions:
- Speed Dial 8.
- Speed Dial 8 allows you to set up to eight speed dial numbers that can be called with the push of a button.
- Speed Dial 100.
- For those users that need more than eight speed dials, Speed Dial 100 allows up to 100 numbers the user may program. The user accesses these by pressing the pound key (#) and then the two-number assignment. These Speed Dial numbers must be set up by your Systems Administrator.
Activate:
From the customer user portal:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on the Calling Features tab.
- Scroll down to Speed Dial 8 / Speed Dial 100.
- Click on the Edit button.
- Enter the numbers and description as desired.
- Click Save at the bottom of the page.
Call Waiting
Call Waiting provides multiple instances of the same line so while you are on the phone, it will still ring for the next incoming caller, and you can put the first caller on hold to answer it. It gives you the advantages of having multiple lines but on a single line phone.
Activate:
The default setting is ON
- Login to the Spectrum Enterprise Customer User Portal.
- Click on Calling Features tab.
- Scroll down to Call Waiting.
- Select desired setting.
- Click SAVE at the bottom of the page.
Music on Hold
To activate:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on the Calling Features tab.
- Scroll down to the Call Control Section.
- Select the desired Setting. By Default, it is set to ON.
To edit the music on holds settings:
- Click on the Edit button and the Hold Music dialog box will appear. You have the options to use:
- System generated hold music.
- Custom music file.
To add a custom music file to either the General or Internal Call Settings:
- Click on the custom button, the upload button should appear.
- Click on Choose File and locate the desired file.
- Once found, click Open.
- Proceed to click Upload.
You should see a message that the file was uploaded, once this occurs, hit the Save button.
Shared Call Appearance
Shared Call Appearance allows administrators to allocate additional devices or lines to you. These devices or lines also ring just like your primary phone. You cannot add or remove these devices or lines. If you need assistance, contact your administrator. To view your current settings, click VIEW.
To edit your shared call appearance settings:
- Click EDIT.
- To alert all your shared call appearance locations when you place calls from Unity Client, enable the Alert all appearances for Click-to-Dial calls.
- To allow Call Retrieve Location, enable the Allow call retrieve from another location (lets you dial a FAC to retrieve an existing active call from another location).
- Enable or disable Call Park notification.
- To allow bridging (allow one or more users to pick up the device at a user’s shared call appearance locations and barge in on the user’s current cal), enable Allow bridging between SCA locations.
- If you enabled bridging, configure when the bridge warning tone plays.
- To allow each of your shared call appearance locations to be utilized while you are on a call, click Multiple Call Arrangement "On". Otherwise, once you are on a call, only that shared call appearance location can be used. NOTE: This button appears only if the user is assigned this service.
- Click Save when complete.
Announcement Repository
With the announcement repository, you have a common place where all your custom announcements can be viewed and maintained. In the Announcement Repository, announcements can be shared among multiple services. You can modify an announcement with another file while the announcement is being used by services, and you can keep an announcement on the system without it being used by a service. You can also record from the voice portal to create an announcement that can be used by any service.
An announcement must be added to the repository before it can be assigned to a service. To add an entry, follow these steps:
- From the Main dashboard area, click on the Announcement Repository tab.
- Click Add. The Add new announcement will appear.
- Proceed to enter and name for the file.
- Select choose file and choose the appropriate file from your computer and open it.
- Click Upload. Upon completion you will get a confirmation message.
- Click Save.
Your file will now be displayed in the announcement repository menu.
Greetings
You use this page to set your voice message greetings that callers hear or see when they get either a busy tone or no answer when they call you. Your greeting can be a generic system recording or a personalized recording. You can also record your voice message greetings using the voice portal on your phone.
To activate:
- Login to the Spectrum Enterprise Customer User Portal.
- Click on the Calling Features tab.
- Scroll down to Greetings.
- Click Edit.
- Configure Busy Greeting, by selecting if you want callers to hear the default system greeting or a personal greeting:
- System greeting: Callers hear or see the system's standard greeting when your phone is busy.
- Personal greeting: Select the appropriate file from the drop-down menu. If you do not see a file, please see the section on Announcement Repository to load your own personal greeting.
- Configure No Answer Greeting:
- System greeting: Callers hear or see the system's standard greeting when there is no answer.
- Unavailable greeting: Select the appropriate file from the drop-down menu. If you do not see a file, please see the section on Announcement Repository to load your own unavailable greeting.
- You can select up to three alternate greetings for the No Answer service. For each alternate greeting you wish to configure, browse your computer for a .WAV or .WMA audio file. Only one No Answer greeting can be active at any time: The System Greeting, the Personal Greeting, or one of the alternate greetings.
- To keep your changes, click SAVE.
Voicemail
The Voicemail page allows you to listen to and store your voicemail messages from the My Phone Next Portal. To access your voicemails, from the main dashboard page:
- Click on the Voicemail tab. The voicemail page will appear.
From here, you can listen to, delete, and download Voicemail messages. To listen to a message:
- Click the Play Button. You message will begin to play.
- Click the Download Button. Proceed to save the file to your computer.
- Click on the Delete Button “X” icon on the selected message.
To download the message as a .wav file:
To delete a Voicemail Message: