User features

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Call forwarding always

Call Forwarding Always allows you to forward all your incoming calls to a different phone number; such as your cell phone. You can also make your primary phone emit a short ring burst when the call is forwarded by using the Ring Reminder. This is important in case you have forgotten the service is turned on, and you are at your primary phone waiting to receive calls.

Note that the number you forward your calls to must be permitted by your outgoing calling plan.

Activate

From the customer user portal:

  1. Login to the Spectrum Enterprise Customer User Portal
  2. Click on Calling Features tab
  3. Scroll down to Call Forwarding Always
  4. Click the radio button next to ON
  5. Enter desired phone number or extension
  6. Click SAVE at the bottom of the page
  7. call forwarding always is checked on along with play ring reminder

From your SPA phone:

  1. Press the CFWD Soft key
  2. Enter the number you want to forward the call to
  3. Press DIAL Soft key
    1. You should see the CFWD show with a black background and a dash in front of it.

To deactivate, press the CFWD button again, the dash will be removed and the CFWD will have the gray background.

Quick tips
  1. Ring Reminder will cause your phone to do a half ring when a call comes in. It is not intended to allow you to answer it, but to remind you your calls are being forwarded.
  2. When a call is forwarded, it is gone. Meaning, if you set up your Call Forward to your cell phone and you don't answer your cell phone, the call will be dropped into your cell phone's voicemail.
  3. If you need/want all your voicemail to stay with your Spectrum Enterprise extension, but also ring to other devices, check out our Anywhere feature. (Included in the Premium and Mobility Packs.)
 

Call forwarding busy

If you are on your phone, Call Forwarding Busy allows you to forward all your incoming calls to a different phone number. Use this service when you would rather have a secretary or co-worker receive the call instead of the caller being sent to your voice mail.

Note that the phone number you forward your calls to must be permitted by your outgoing calling plan.

Activate

From the customer user portal

  1. Login to the Spectrum Enterprise Customer User Portal
  2. Click on Calling Features tab
  3. Scroll down to Call Forwarding Busy
  4. Click the radio button next to ON
  5. Enter desired phone number or extension
  6. Click SAVE at bottom of the page
  7. call forwarding busy is checked on

From your SPA phone

  1. From your phone, enter *90 and press the DIAL Soft key.
  2. Enter the number you want to forward the call to, and Press DIAL Soft key.

To turn off, from your phone, enter *91 and press the DIAL Soft key. You will hear a stutter dial tone to indicate that it turned the Call Forward Busy off.

Quick tips

  1. When a call is forwarded, it is gone. Meaning, if you set up your Call Forward to your cell phone and you don’t answer your cell phone, the call will be dropped into your cell phone's voice mail.
  2. If you need/want all your voice mail to stay with your Spectrum Enterprise extension, but also ring other devices, check out our Anywhere feature (Included in the Premium and Mobility Feature Packs).
 

Call forwarding no answer

Call Forward No Answer allows you to forward all your calls to a different phone number when you do not answer your phone.

Note that the phone number you forward your calls to must be permitted by your outgoing calling plan

Activate

From the customer user portal

  1. Login to the Spectrum Enterprise Customer User Portal
  2. Click on Calling Features tab
  3. Scroll down to Call Forwarding No Answer
  4. Click the radio button next to ON
  5. Enter desired phone number or extension
  6. Select Number of Rings
  7. Click SAVE at the bottom of the page
  8. Call forward no answer checked on, number of rings is set to 3 in image.

From your SPA phone

  1. From your phone, enter *92 and press the DIAL Soft key.
  2. Enter the number you want to forward the call to, and Press DIAL Soft key.

To turn off, from your phone, enter *93 and press the DIAL Soft key. You will hear a stutter dial tone to indicate that Call Forward Busy is now off.

Quick tips
  1. When a call is forwarded, it is gone. Meaning, if you set up your Call Forward to your cell phone and you don’t answer your cell phone, the call will be dropped into your cell phone's voicemail.
  2. If you need/want all your voicemail to stay with your Spectrum Enterprise extension, but also ring to other devices, check out our Anywhere feature. (Included in the Premium and Mobility Feature Packs.)
 

Calling line ID delivery blocking

Calling Line ID (or CLID), is another name for Caller ID. It shows the name and number that a caller is calling from. In order to prevent others from seeing your CLID when you call them, you can use Calling Line ID Delivery Blocking.

This service blocks the user’s outgoing telephone number (and any other information) from being shown when calling other numbers.

Activate

the default is set to OFF

  1. Login to the Spectrum Enterprise Customer User Portal
  2. Click on the Calling Features tab
  3. Scroll down to Line ID Blocking
  4. Click the radio button next to ON
  5. Click SAVE at the bottom of the page
  6. Line ID Blocking checked on in image.

You can block your Outbound Calling Line ID on individual calls, by entering *67 prior to dialing your number.

Quick Tips
  1. Members of the user's group can still see the user's number when they are called.
  2. If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering *65. Once the call is over, Calling Line ID Blocking is restored.
 

Call return / last number redial

Call Return/Last Number Redial allows you to redial your most recent incoming call by pressing the LCR (Last Call Redial) or the REDIAL soft key(s) on the phone.

Activate

To return the last missed call, press the LCR Soft Key on the phone.

To dial the last number dialed, press the REDIAL Soft Key on the phone.

Quick tip
  1. If you are on an active call when you dial any of these calls, it will put the active call on hold automatically.
 

Call waiting

Call Waiting provides multiple instances of the same line so while you are on the phone, it will still ring for the next incoming caller, and you can put the first caller on hold to answer it. It gives you the advantages of having multiple lines but on a single line phone/

Activate

The default setting is ON

  1. Login to the Spectrum Enterprise Customer User Portal
  2. Click on Calling Features tab
  3. Scroll down to Call Waiting
  4. Select desired setting
  5. Click SAVE at the bottom of the page
  6. call waiting checked on in image.
 

Do not disturb

This feature automatically forwards all of your incoming calls to your voicemail (if no voicemail service is configured, the caller will hear a busy tone instead).

In addition, you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice mail by using the Ring Reminder. This is important if you have forgotten the service is turned on and you are at your phone waiting to receive calls.

Activate

From the Customer User Portal

  1. Login to the Spectrum Enterprise Customer User Portal
  2. Click on the Calling Features tab
  3. Scroll down to Do Not Disturb
  4. Click on the radio button next to ON
  5. Click SAVE at the bottom of the page
  6. Do Not Disturb checked on and play ring reminder when call is blocked is also checked on in image.

From your SPA phone

Press the DND soft key or the Do Not Disturb hard button on the phone. To deactivate, push the soft key or button again.

Quick tip
  1. If you've had Do Not Disturb on for a while, you may also want to use the Ring Reminder to remind you that this feature is active.
 

Call transfer

Call Transfer allows you to seamlessly move calls to the right person.

Activate

Flash Call Hold

To put a call on hold, from any Spectrum Enterprise phone, press the Hold Button or soft key on the phone.

Image of hold button.

Call transfer

To transfer a call, while on an active call,

  1. Press the XFER or TRNSFR soft key on the phone (the active call is placed on hold).
  2. Dial the number where you want to transfer the call and press the Dial soft key.
  3. Once the ring back is heard, or once the third party answers, press the XFER or TRNSFR soft key again to complete the transfer.
 

Speed dial (8/100)

Speed Dial allows you to place a call by pressing a reduced number of keys, instead of the entire phone number. This function is particularly useful for people who dial certain numbers on a regular basis.

Spectrum Enterprise offers two versions:

Speed Dial 8

Speed Dial 8 allows you to set up to eight speed dial numbers that can be called with the push of a button.

Speed Dial 100

For those users that need more than eight speed dials, Speed Dial 100 allows up to 100 numbers the user may program. The user accesses these by pressing the pound key (#) and then the two-number assignment.These Speed Dial numbers must be set up by your Systems Administrator.

Activate

From the customer user portal

  1. Login to the Spectrum Enterprise Customer User Portal
  2. Click on the Calling Features tab
  3. Scroll down to Speed Dial 8 / Speed Dial 100
  4. Click on the Edit button
  5. Enter the numbers and description as desired
  6. Click Save at the bottom of the page
  7. image of speed dial number saved with specific speed code and Name.

From your SPA phone

  1. Press the settings button
  2. Highlight Speed Dial Option from menu and press SELECT Soft Key
  3. Highlight Speed Dial number and press EDIT Soft Key
  4. Enter the 10 digit telephone number
  5. Press the OK Soft Key
Quick tips
  1. If you need to access your Speed Dials with Anywhere it is required you enter them in the Customer User Portal.
  2. For Speed Dial 100, you can upload a .CSV file with your contacts. This file should consist of 3 columns: Speed Dial Code 100, Phone Number and Description.
 

Three-way call

This service enables you to make a three-way call with two other parties, so all three parties can communicate with each other.

Activate

  1. While on an active call, press the CONF or CNFRNC soft key on the phone (the active call is placed on hold).
  2. Dial the number you want to conference with the call to and press Dial soft key.
  3. Once the ring back is heard, or once the third party answers, press the CONF or CNFRNC soft key again to join all parties in the conference.
Quick tip
  1. If you need to drop out of the conference and want the other two parties to remain connected, you can click JOIN on the Cisco SPA series phone.
 

Voice messaging user

Also known as voice mail, Voice Messaging User allows you to specify how to handle your messages. It gives you the ability to transfer messages to other mailboxes; all from your phone. You also have the ability to store up to 30 minutes of messages in the Voice Portal.

If you are on the phone or away from your desk calls are redirected to a Voice Messaging system. Here the caller can leave a message, listen to the message and re-record if necessary, and mark the priority of a message they are leaving.

In addition, if set up, the caller has the ability to press “0” to be redirected to another number such as the Receptionist, the Help Desk, or the Company’s main number.

Activate

Setup

  1. Login to the Spectrum Enterprise Customer User Portal
  2. Click on Calling Features tab
  3. Scroll down to Voice Email Management
  4. Click on the Edit button
  5. Adjust settings as desired
    1. Send All Calls to Voice Mail (same as Do Not Disturb)
    2. Send Busy Calls to Voice Mail
    3. Send Unanswered Calls to Voice Mail
    4. Image of voice email management panel. voice managment settings. Send busy calls to voice mail checked, send unanswered calls to voice mail checked in image.
    5. When a voice mail arrives:
      1. Use Unified Messaging - You can access your voice mail from your phone.

        1. Use Phone Message Waiting Indicator - Lights up on your phone when there is a message waiting. This also provides a “stuttering” dial tone on some phone models.

      2. Forward it to this email address - Converts the message to a .WAV file and sends to the specified email address.

        1. NOTE: You will not be able to access these messages from your phone.
        2. When a message arrives... panel, Use unified messaging checked on and use phone message waiting indicator checked.
    1. Additional Options
      1. Notify me by email of the new voice mail at this address - Simple notification with date and time the message was recorded with the caller ID, but not the message itself.
      2. Email a carbon copy of the voice mail to: - A copy of the message will be sent to this email address as a .WAV File. You will still be able to access the voice mail from the phone.
      3. Transfer on "0" to Phone number: - Allows you to provide your callers with a way to reach a Receptionist, Help Desk, or Main telephone number, either instead of or in addition to leaving a message.
        1. Be sure to instruct your callers to dial “0” to reach the option you provided
        2. in image is a form for email address to get notifications, email to cc and phone number to go to when someone presses 0.
  1. Click On next to Voice Email Management to activate this feature
  2. Click Save

Accessing from the phone

If selected, the Message Waiting indicator should be illuminated on the phone.

  1. Press the Messaging Button. Messaging button
  2. Enter your passcode, followed by the # key.
  3. Follow the voice prompts to listen to your messages

Accessing remotely

  1. Dial your phone number
  2. When you hear your Out Of Office message, press * (star)
  3. Enter your passcode followed by the # key.
  4. Follow the voice prompts to listen to your messages
Quick tips
  1. Use Unified messaging if you want to use your phone to retrieve messages. You can also choose to send the message to your email instead of your phone.
  2. "Notify me by email of the new voice mail at this address" is a great place to put in the email address for the text messaging plan for your cell phone.
  3. If you select "Email a carbon copy of the voice mail to" keep in mind that the email and the voice mail on the phone are not connected. Deleting one does not delete the other.