Anywhere Connect Android Phone and Tablet – Audio and video calls

Anywhere Connect allows you to place and receive business calls over the cellular network using your business phone number. This guide provides details on the following topics related to audio and video calls.

Dial Pad

  1. The Dial Pad or Call tab displays a dial pad and a text field used to enter numbers.
    1. The dial pad is one of the options used to make audio or video calls. There are three buttons below the dial pad: Video call, Call and Dial pad menu that are configurable by the service provider.
    Dial Pad showing phone field and icons for making a video or audio call. - Image opens in full resolution in a new tab
  2. The top is a text field also has a delete button that, when pressed, deletes one character at a time.
  3. Dial pad with phone number field and delete icon highlighted - Image opens in full resolution in a new tab
  4. A badge notification appears on the Dial Pad tab when there are messages in the voicemail box. A long press on the “1” digit connects you to the voicemail box. When there is no voice mail in your voicemail box, no notification badge is shown.
  5. The Dial Pad menu can contains two options: Pull Call and Retrieve Call.

Make Audio or Video Calls

  1. To make a Voice Call using the mobile application, select a contact from your contacts list.
  2. Anywhere Connect displaying all contacts with first user from contacts list highlighted - Image opens in full resolution in a new tab
  3. Then, select the Call or Video icon next to the phone number you would like to call.
  4. User Profile displaying status set to available, contact details with both audio and video call icons highlighted - Image opens in full resolution in a new tab
  5. To end the call, select the Hang Up icon.
  6. Red call hang up button - Image opens in full resolution in a new tab
  7. Android Tablet – Follow the same steps for placing a voice or video call with your Android Tablet.
  8. Anywhere Connect with first user from contacts list highlighted and user profile window expanded - Image opens in full resolution in a new tab
  9. Additionally, you can make audio or video calls using one of the following methods:
    • From the search results, open a contact card and tap on the contact number to perform an audio or video call.
    • Open the Dial Pad, enter a phone number, and select the Call or Video icon.
    • On the Call History list, select the call entry.
    • In the Chat screen, select the Call or Video icon.

    Note: When making a call, you will be prompted to select a dialing service. Choose Internet Call (VoIP) or Call Back. If you are not prompted to select a dialing service, make sure your device is registered within Call Settings for This Phone Number.

    Note: The video call feature is unavailable for Anywhere Connect users who have a Skype4Business profile.

Answer and End Calls

  1. When you are receiving an incoming call, a pop-up notification is displayed on your screen. You can choose to Answer or Decline the call. To answer, tap Answer.
  2. Incoming audio call window with caller details and button options to accept or decline - Image opens in full resolution in a new tab
  3. When someone is calling you with video, you can choose to Accept Video, Accept Audio or Decline.
  4. Incoming video call window with caller details and button options to accept video call, accept audio call or decline - Image opens in full resolution in a new tab
  5. To end an active call, select the Hang Up icon.
  6. Red call hang up button - Image opens in full resolution in a new tab
  7. Android Tablet – Answering voice and video calls on your Android Tablet will be the same
  8. Incoming video call window with caller details and button options to accept video call, accept audio call or decline - Image opens in full resolution in a new tab

    Note: The video call feature is unavailable for Anywhere Connect users who have a Skype4Business profile.

In-Call Actions

  1. You can perform the following actions from the In-Call screen:
    • End a call
    • Mute your microphone
    • Place a call on hold
    • Adjust the volume
    • Open the dial pad
    • Add more participants to a call
    • Transfer a call
    • Talk and transfer a call
    • Make a conference call
    • Park a call
    • Transfer a call to a circuit-switched call
    • View participants (on a conference call)

Missed Calls and New Messages

When you miss a call, the notification bar on the Android device shows a note. By tapping the missed call, you go to the History screen. Notifications, for example, missed calls or new messages, are also shown as badges on the tab icons.

Message Waiting Indicator and Voice Mail Access

If you have pending voice mail messages, then the notification bar on the Android device displays an icon and the message, “You have XX pending voicemail messages.” By tapping the voice mail notification, the application dials the voice mail access number directly and you can listen to the voice mail messages.

Voice mail is also accessible with a long press of the dial pad “1” key (similar to how it is on a regular mobile dial pad). If voice mail messages are available, then the “1” key changes color. In addition, a voice mail notification is displayed as a badge on the Call tab icon.

The number for new voice mails changes depending on how many are open or are new. The voice mail icon in the notification area has an associated badge that shows the number of new messages.

Business Line Call Back

Anywhere Connect allows you to originate a circuit-switched call using your business line identity. This is done using the basic Call Back.

Basic Call Back is only available if the user has the Hosted Voice Anywhere or Remote Office services assigned. The application checks to see whether one of these two services is provisioned with a phone number that matches the mobile number. If it is provisioned this way, it provides you with the option to make calls using the Call Back feature.

Contact Name Lookup for Incoming Calls and Call Logs

Whenever an incoming call does not have a calling name associated with it, Anywhere Connect Mobile performs a local contact search. If the number matches one of the contacts on the mobile phone’s Contacts list, the name is shown on the incoming Call screen along with the alert.

When a user retrieves their call logs/history and the call log does not have a calling name associated with it, the client does a lookup in the local contacts and populates the name if a match is found.

Call Waiting

You can have one active call at any one time if you receive a new incoming call and accept it. The existing call is put on hold and you can change between these two calls by using the Hold and Unhold buttons.

Call Transfer

Blind Transfer –

  1. To perform a Blind Transfer while on an active call, select the Options icon in the bottom right-hand corner of the active call window.
  2. Gray active call window, displaying duration of call, call info, call buttons with the options icon toward the bottom right highlighted - Image opens in full resolution in a new tab
  3. Select Transfer.
  4. Gray active call window with menu displaying options to transfer or conference. Transfer option highlighted  - Image opens in full resolution in a new tab
  5. Then, select the contact you would like to transfer the call to using one of the following methods:
    • Type the name or partial name in the Search text box to search your directory or local address book by tapping the Search icon.
    • Tap a contact in your Contact List.
    • Tap the Dial Pad icon to launch the dial pad to dial the phone number.
    Anywhere Connect with dialpad icon, search icon and second user from contacts list, all highlighted - Image opens in full resolution in a new tab
  6. Finally, tap Transfer to. The call will be transferred.
  7. Transfer options screen displaying Call Tony Smith first and Transfer to Tony Smith with Transfer to Tony Smith highlighted - Image opens in full resolution in a new tab
Consulted or Attended Transfer –
  1. To perform Consulted Transfer, while on an active call, select the Options icon in the bottom right-hand corner of the active call window.
  2. Gray active call window, displaying duration of call, call info, call buttons with the options icon toward the bottom right highlighted - Image opens in full resolution in a new tab
  3. Select Transfer.
  4. Gray active call window with menu displaying options to transfer or conference. Transfer option highlighted  - Image opens in full resolution in a new tab
  5. Then, select the contact you would like to transfer the call to using one of the following methods:
    • Type the name or partial name in the Search text box to search your directory or local address book by tapping the Search icon.
    • Tap a contact in your Contact List.
    • Tap the Dial Pad icon to launch the dial pad to dial the phone number.
    Anywhere Connect with dialpad icon, search icon and second user from contacts list, all highlighted - Image opens in full resolution in a new tab
  6. Then, select Call First. Once the receiving party answers, announce the call.
  7. Transfer options screen displaying Call Tony Smith first and Transfer to Tony Smith with Transfer to Tony Smith highlighted - Image opens in full resolution in a new tab
  8. Android Tablet – Follow the same steps for transferring calls using your Android Tablet.
  9. Active call window displaying duration of call, options icon highlighted, options menu with options to transfer or conference with transfer highlighted - Image opens in full resolution in a new tab
    Call in Transfer mode with cancel option and  both transfer and call first buttons highlighted - Image opens in full resolution in a new tab

Call Pull

The Call Pull feature allows you to pull a call that is on your Anywhere Connect desktop client to your mobile application.

  1. While on an active call on your Anywhere Connect desktop client, select the Dial Pad icon on your mobile application.
  2. In the Dial Pad window, tap the icon in the bottom, right-hand corner of the window.
  3. Dial pad with both dial pad icon at the top and pull call icon in the bottom right corner highlighted - Image opens in full resolution in a new tab
  4. Then, tap Pull Call. The call will then be active on your mobile phone.
  5. Dial pad display with pull call option highlighted - Image opens in full resolution in a new tab
  6. Android Tablet – Follow the same steps to pull a call to your Android Tablet.
  7. Dial pad display with pull call option highlighted and Caller profile to the right with user contact info - Image opens in full resolution in a new tab